Reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the hair, highlighting its soft texture, beautiful colors, and long-lasting durability across multiple purchases. Buyers also appreciate the exceptionally helpful customer support team, noting that representatives are always available to answer questions and ensure completely smooth transactions.
Some reviewers were not happy with certain products, mentioning that specific units felt synthetic, struggled to hold curls properly, or featured poor lace quality. A few other consumers also reported frustrating experiences regarding missing orders and encountered difficulties when trying to secure proper refunds or customer service resolutions.
I bought my hair and received it in just 3 days. Which was so convenient and fast. I was looking for a specific hair color that I couldn’t find anywhere but here! I’m a person who does their research and the hair was full and long. Just a beautiful unit overall! Even my stylist wanted my wig lol. I’ve reused it 3 times and everytime I’ve used it I get nothing but compliments day and night. I love it!
Asteria Hair 回复2025-11-28
Dear,
Thank you sooo much for sharing your amazing experience with us! We’re thrilled to hear that your wig arrived quickly and that you finally found the perfect color you’d been searching for — that means so much to us! 💖
It makes us even happier to know the unit was full, long, and beautiful… even your stylist wanted it! 😄 And the fact that you’ve reused it three times and still receive nonstop compliments — that’s exactly what we love to hear!
We truly appreciate your support, dear, and we can’t wait to serve you again. You’re absolutely gorgeous, and we’re so happy our wig helps highlight that! ✨
Great service, great bob! I really appreciate how they try to ensure I'm getting the right product and correct. I have ordered several of this wig style and each time it's no different than the last. It is my favorite! Easy to style, easy to color and I get compliments daily. People don't believe it's a wig.
Asteria Hair 回复2025-11-28
Dear,
Thank you so much for your lovely feedback! We’re truly happy to hear that you’ve enjoyed this bob again and again — it means the world to us to know it’s your favorite! 💖
We always do our best to make sure you receive exactly the right product, and your trust in us is deeply appreciated. It’s amazing to hear how easy it is for you to style and color, and even more amazing that people can’t believe it’s a wig — that’s the biggest compliment of all! ✨
Thank you for your continued support, dear. We can’t wait to keep bringing you more styles you’ll love! 💕
Great company I have been ordering since 2020 never had a bad hair super fast shipping. ❤️
Asteria Hair 回复2025-11-21
Dear, thank you soooo much for your lovely words! ❤️
We truly appreciate your support since 2020 — it means the world to us. We’re so happy to hear you’ve always loved our hair and our fast shipping.
We’ll keep doing our best for you, always!
My wig is absolutely beautiful — I’m in love with the color! I gave customer service the exact shade and length I wanted, and they delivered even better than I expected. The texture is amazing. This is my 4th wig from this company, and I’m already getting ready to order my 5th. Truly fantastic. Thank you so much.
Asteria Hair 回复2025-11-21
Dear, thank you so much for your beautiful feedback!
We’re truly thrilled to hear that you love the color, texture, and customization — it means so much to us. Knowing this is your 4th wig with us makes our hearts so full, and we’re incredibly grateful for your continued trust and support.
We can’t wait to create your 5th one for you! Thank you again, dear. 💖
Asteria hair services is excellent! Their customer service is EXCEPTIONAL and they go above and beyond to make sure the customer is satisfied. Highly recommended!!!!
Asteria Hair 回复2025-11-05
Aww thank you so much for your kind words! 🥰💖
We’re truly happy to hear that you’re satisfied with our service — your support means the world to us! 🌸✨
We’ll keep doing our best to bring you the best hair and shopping experience every time. 💕
NEVER BUY WIG FOR THIS COMPANY. They sold a synthetic hair to me and collected over £300 from me. They lied that the hair they were sending was 100% real human hair. Up till now they have not cancelled my payment plan on Paypal. I have evidences to prove this. I will not let it go until my payment plan is cancelled. They will reply to this email and deny this claim but trust me this wig company sold a synthetic hair for me as my birthday wig. They are not transparent enough and with the evidences i have, i will not stay silent. I am so pained that i am being ignored by this same wig company. I sent the video to them to prove it is synthetic but still, they refused to acknowledge my view as a customer.
Asteria Hair 回复2025-11-12
Dear, Thank you so much for your patience and kind cooperation. We truly understand your concern and sincerely hope to resolve this matter in a fair and efficient way.
Regarding the product, we can confidently assure you that it is made of 100% human hair. At this point, we’re not fully sure how it was determined to be synthetic just based on the photos and videos provided. To ensure we handle this accurately, could you please send us several clear pictures showing the inside and outside of the wig, as well as the lace details? Once we receive them, we’ll review and get back to you with a solution as soon as possible.
As for your PayPal payment arrangement, we’re so sorry, but we are unable to directly interfere or modify anything related to that process, since merchants don’t have the authority to operate within PayPal’s system. However, if you’d like to proceed with a return and refund, we can arrange it for you right away to help you resolve this issue faster.
We truly appreciate your understanding and support, and we’ll do our best to make sure this matter is handled properly for you soon. 💛
Amazing customer service. The hair is everything I asked for the density to quality is amazing. It is worth every penny I am so happy I made this decision of buying from this company. The hair is so soft the curls are perfect. I will be buying again soon.
Asteria Hair 回复2025-10-31
Dear,
We’re so happy to hear that you love your hair! 🥰
Thank you so much for sharing your wonderful feedback — it truly means a lot to us.
We’re thrilled that the quality, curls, and density met your expectations, and we can’t wait to serve you again soon! 💕
I am a loyal returning customer. I’ve used Asteria hair for years. The hair is excellent quality. The bundles color well and can be reused. The service is top tier. There seems to always be someone available to handle questions or concerns. I have tried different textures and the quality and availability is consistent.
Asteria Hair 回复2025-10-31
Dear,
We’re truly grateful for your long-time support and kind words! 🥰
It means so much to know that you’ve been with Asteria Hair for years and continue to enjoy our quality and service.
Your satisfaction is always our top priority, and hearing that you love the textures and consistency makes our day! 💖
We can’t wait to serve you again soon and keep bringing you the best hair experience every time! ✨
The hair is so beautiful! It looks just like the pictures. Customer service was amazing and super quick to respond. They helped me exchange for a longer wig with no hassle and even sent me photos to make sure I liked it before shipping it out. The whole process was smooth, and the hair is absolutely gorgeous. I’m really happy with my order!
Asteria Hair 回复2025-10-29
Dear, we’re absolutely delighted to hear that you love your new wig! 🥰
It’s wonderful to know the hair met your expectations and that our team could make your exchange process smooth and easy.
Your satisfaction truly means a lot to us — thank you for your kind words and for taking the time to share your experience. 💕
We can’t wait to serve you again soon and hope you continue to enjoy your gorgeous new look! ✨
I’ve ordered from Asteria hair a couple times and have been very satisfied with my orders. I recently ordered a pre braided wig, it was 250 density and 26inches long. My order came as pictured and had no shedding. The communication I received regarding my order was extremely well. I truly appreciate the care and concern they had when I explained any situation.
Asteria Hair 回复2025-10-28
Dear, thank you so much for your wonderful feedback! 🥰
We’re so happy to know that you’re satisfied with your pre-braided wig and the service you received from our team. Your trust and kind words truly mean a lot to us!
💕
We can’t wait to serve you again and help you find your next favorite look! ✨
I ordered a wig from Asteria Hair and I’m honestly so happy with my experience! The shipping was super fast and it arrived within just a few days. The packaging was neat and secure, and everything came in perfect condition.
The wig itself is beautiful! The hair feels soft, silky, and has a natural shine no weird smell or tangling straight out of the box. The lace was thin and easy to melt, and I didn’t have to do any plucking. The density is perfect, and it holds curls really well without shedding.
What really stood out to me was the quality for the price it definitely feels like a high-end unit. I’ve already gotten so many compliments and people asking where I got it from.
Overall, I’m very impressed and will 100% be ordering again. Great quality, great service, and super quick shipping!
Asteria Hair 回复2025-10-20
Dear,Thank you so much for your amazing feedback! 💕 We’re thrilled to hear that you’re happy with your wig and your experience with Asteria Hair.
It’s wonderful to know that the hair, lace, and overall quality met your expectations — and that the shipping and packaging were fast and secure. Hearing that you’ve already received so many compliments truly makes our day! ✨
We can’t wait to serve you again and bring you even more beautiful units in the future. Thank you again for your support and kind words! 💖
I have been shopping with this company for over 5 years and they have yet to fail me!
Asteria Hair 回复2025-10-20
Wow Dear, thank you so much for your continued support over the past 5 years! 💕
We truly appreciate your trust and loyalty. It means the world to us to know that you’ve been satisfied with our products all this time.
We’ll keep doing our best to bring you the highest-quality wigs and even better service every time you shop with us! ✨
I have notist very starnge behavior about thsi account all the 5 star rewies have one like from the same person ever negative review has likes from diffrent people. Plus they are getting exposed online for cheating and deformation . They ask allot of money from us and scam uns with other hair they got from somewhere else. Then they wright in caption the same name of other negative reviews saying to stop the hate. What is wrong with them they dont answer ther messeges and only reply thur a thirdparty reviewing the issue. The hair is terrible and mixed with other peoples hair i have evidence of ther crimes. DONT TRUST THEM THEY ARE LIARS AND SCAMMERS THE EVIDENC IS ONLINE FOR EVERYONE TO SEE!!!
Asteria Hair 回复2025-09-15
We’re truly sorry to hear about your experience and take your concerns seriously. At Asteria Hair, we always strive to provide high-quality products and transparent service. We understand how important trust is when purchasing hair online, and we regret that your experience did not meet expectations.
If you have specific issues with your order, we’d like to resolve them directly. Please contact our official support team with your order details so we can assist you and investigate thoroughly.
We appreciate your feedback and take it as an opportunity to improve our service.
I’ve been ordering from Asteria Hair for the past 7yrs and have not been disappointed customer service is great they’ve even sent me step by step photos and videos when I’ve placed customized orders this company is top tier and hair is true to length with little to no shedding with proper care.
Asteria Hair 回复2025-08-29
Thank you so much for your amazing feedback! 💖 We are truly honored to have had your support for the past 7 years. It means the world to us to hear that our hair and customer service have met your expectations.
We’re so glad you appreciate the step-by-step photos and videos for your customized orders—we always want to make sure everything is perfect for you! Your trust and loyalty inspire us to keep providing the best quality and service.
Looking forward to serving you for many more years, and we can’t wait to see you rock your next Asteria Hair look! ✨
This is the first online shopping for units I have ever done and it became the only website I shop for wigs on. I have purchased over 5 wigs and have some units that are still great from 5 years ago. I haven't purchased another yet because Im still able to rewear the ones I do have, but I do plan on purchasing more. I have also sent more buyers Asterias way. Thank y'all for being a company/brand/website I can trust. The free accessories and things needed to make sure your unit is secure is a blessing as well . 10/10 Highly Recommended. Prices, discounts, points, delivery, payments options and more are great. Thank You.
Asteria Hair 回复2025-08-25
Wow, thank you so much for sharing such an amazing review with us! 🌸 We’re truly honored to know that your very first online wig shopping experience with us turned into years of trust and loyalty. Hearing that you still enjoy wigs purchased 5 years ago makes us so proud of our quality and craftsmanship.
It means a lot to us that you’ve also recommended Asteria to others. We couldn’t ask for a better customer and supporter. 💕 We’re so glad you love not only the wigs but also the free accessories, discounts, points, and service we provide.
We can’t wait to serve you again when you’re ready for your next unit, and we promise to continue bringing you beautiful hair and a worry-free shopping experience. Thank you for being part of the Asteria family! ✨
My hair came about 3 days after I ordered o like their confirmation email gives you opportunity to make sure u order the right thing my hair is so pretty & soft I got a 30inch body wave nobody for a reasonable
Asteria Hair 回复2025-08-21
Thank you so much for your kind feedback! We’re delighted to hear that your hair arrived quickly and that you love the softness and beauty of your 30-inch body wave. 💖
We’re so glad you appreciated our confirmation process—it’s important to us that every order is just right. Your satisfaction means the world to us, and we can’t wait to serve you again in the future!
Asteria hair has been my go to for the last few years. I’ve ordered over 5 wigs from their site and they have all been quality. I’ve gotten 3 custom colored wigs and they’ve all been amazing. The customer service and communication is immaculate and they ensure they are in communication during shipment and after you receive your hair. Their quality is top tier and you won’t be disappointed with your purchase. I will continue to support Asteria and continue sharing the company with other ladies that ask me for hair details.
Asteria Hair 回复2025-08-06
Wow — your message absolutely made our day! 💖 We’re beyond grateful for your continued trust and support over the years. Knowing that you’ve loved all your wigs, especially the custom-colored ones, means so much to us.
Our team works hard to provide the best quality hair and top-notch customer service, so hearing that our efforts have made a difference truly motivates us to keep going!
Thank you for recommending us to others — that kind of support is priceless. We can’t wait to serve you again and continue bringing you styles you’ll love. If there’s anything you need, we’re always just a message away.
Really good quality hair
Fast delivery and really good quality hair. Ordered 18 inch wig and I’m really impressed. Very good communication also along the way.
Asteria Hair 回复2025-07-30
Dear,
Thank you so much for your kind words and for taking the time to leave such a wonderful review! 😊
We’re thrilled to hear that you’re happy with the 18-inch wig and impressed by the quality and fast delivery. Your satisfaction means everything to us.
We truly appreciate your trust in Asteria Hair and look forward to serving you again soon. If you ever need anything, we’re always here to help!
Wishing you continued beauty and confidence every day. 💕
I've ordered from Asteria Hair consistently for over 5 years and I will never use another hair supplier. Firstly, their customer service is exceptional - responsive and communicative. Then, their shipping is super fast. And when you do receive the product (I've ordered both wigs and bundles) the hair is always beautiful - soft, clean, bouncy, with no shedding or tangling. They have won my trust and my loyalty.
Asteria Hair 回复2025-07-12
Thank you so much for your heartfelt feedback! We are truly honored to have had your continued support over the past 5 years — it means the world to us.
Your kind words about our customer service, shipping speed, and hair quality are exactly what we strive for every day. Knowing that our wigs and bundles continue to meet your expectations — soft, clean, bouncy, and long-lasting — is the greatest reward.
We’re incredibly grateful for your trust and loyalty, and we look forward to continuing to serve you for many more years to come.
I had the most amazing customer service. The people at Asteria Hair are beyond helpful. I had customized a wig to 30 inch, they answered fast and sent out the wig urgently so I could have it before my graduation. I truly am so pleased with the quality of the wig and the customer service I had. Out of all places I have bought wigs off of, they are by far the most helpful and the best wig I have ordered.
Asteria Hair 回复2025-07-08
Thank you so much for your incredibly kind words — your feedback truly made our day!
We’re absolutely thrilled to hear that you were pleased with both the quality of the wig and the service you received. It was our pleasure to assist you with your custom 30-inch order, and we’re so happy it arrived in time for such a special milestone like your graduation — congratulations! 🎓✨
At Asteria Hair, we take great pride in delivering both beautiful products and exceptional service, so hearing that we’ve earned your trust and satisfaction means the world to us.
If you ever need anything in the future — styling tips, custom options, or help with another order — we’re always here for you.
Wishing you all the best on your next chapter!
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