Reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the hair, highlighting its soft texture, beautiful colors, and long-lasting durability across multiple purchases. Buyers also appreciate the exceptionally helpful customer support team, noting that representatives are always available to answer questions and ensure completely smooth transactions.
Some reviewers were not happy with certain products, mentioning that specific units felt synthetic, struggled to hold curls properly, or featured poor lace quality. A few other consumers also reported frustrating experiences regarding missing orders and encountered difficulties when trying to secure proper refunds or customer service resolutions.
I’m beyond disappointed with this wig. I had high expectations based on Asteria’s reputation for curly hair, but this is by far the worst curly wig I’ve ever dealt with. I’ve worn and maintained curly wigs for years, and I also have natural curly hair, so I know how to care for textured hair, but nothing could save this one.
Within just 3 to 4 days, the tangling became unbearable. No matter how often I detangled and refreshed it with water, it would knot up again within 10 minutes. The back matted so badly that the wig became stiff and unwearable. I tried everything, deep conditioning three times, adding and omitting oils, experimenting with different product amounts, including leave-in conditioners, curl creams, gels, and serums. Nothing worked.
This hair is clearly over-processed. It has no elasticity or softness, just excessive dryness and tangling. And let’s not forget the awful fishy smell, it took ages to wash out! At £200, I expected at least a few weeks of quality wear, not a wig that barely lasted a few days before becoming unmanageable.
If you’re looking for a long-lasting curly wig, do yourself a favour and look elsewhere. This one is not it.
Asteria Hair 回复2025-04-07
Hi Dear,
We're truly sorry to hear about your experience, and we genuinely appreciate you taking the time to share such detailed feedback. Your disappointment is completely understandable, and this is not the kind of experience we want any of our valued customers to have—especially one who clearly knows and cares for curly hair so well.
We sincerely apologize for the issues you’ve faced with tangling, matting, and the hair quality overall. This is definitely not up to the standard we aim to maintain. While some minimal shedding and tangling can occur with curly textures, what you've described goes far beyond what’s acceptable, and we take this seriously.
To help make this right, may we kindly ask:
could you please provide us the order number?
Also share a few clear photos or a short video showing the current condition of the wig (especially the back and lace area)?
we will contact our professional hairstylist to help you find a best solution.
Again, we’re so sorry for the frustration this has caused you. We're here and ready to assist however you'd like to proceed.
My ORDER Number #600158176 this the second time I sent this to you an no reply I sent it on Instagram as well I’m not just making up a bad review I actually Bought hair from y’all and IT WAS tangled shedding an I don’t believe it was FULLY Human hair
Asteria Hair 回复2025-03-31
Dear, we haven't received your email reply. If it's convenient for you, could you please respond so we can follow up on the condition of your hair and provide a solution? Thank you for your time.
DO NOT PURCHASE ANYTHING FROM THIS SITE! I always ordered from this website, but this was a travesty for my birthday. I ordered a 22-inch 5x5 lace and high density and received a thin shedding 20-inch or less wig, and the color is in patches. I contacted the support team. Not only did they call me by the wrong name like they copied and paste a response, but the told me that will not refund me even after my suggestion of returning it, because they claimed I did it because they “did not send it out in that state that it’s in.” Even after me stating that I did an unveiling video to find my wig like this, that I will share on platforms. I will NEVER order from this place again! Do not waste your money! I paid over $330 for this bullshit that I can’t even wear!
Asteria Hair 回复2025-01-17
Dear,sorry for our mistake and inconvenience caused for you,we could ensure that we sent the correct wig in density,length and color since our waehouse inspected carefully the wig before shipment.Pls trust us.Although we couldn't return the hair,as your friends,we really want to help you and ffer some professional advice from our hairstylists via the email if you need.Thanks your understanding and patience.
The wig has some terrible hair. It will not hold a curl, the texture is horrible like doll hair, it's also very thin. The reviews are lies! Also Asteria hair does not honor your points. They will state that you can use the points on your next order.
Asteria Hair 回复2025-01-07
Dear,sorry for this product doesn't meet your expectations.May I know your order number?Our wigs are inspected before shipment.Please rest assured.Any issue after delivered,we will do our outmost to help you solve the problem.Looking forward to hearing from you soon~
Just what I wanted, hair just like advertised. Super fast service. After previous bad experiences with other companies Asteria Hair has restored my faith in online hair business.
Asteria Hair 回复2025-01-06
Dear,Thank Sooos Much for your approval,I noticed your warm review, your feedback is our motivation,sweetheart. We are so happy to hear that this product meets your expectations.We will keep our standards to become reliable choice for girls.
To thanks for your longterm support,we are willing to apply a special discount for your next order.You could contact us when you need.Hope to serve you again in the future~
Horrible quality. Feels cheap… Looks nothing like the photos on Asteria’s website. Save your time & $$$
Asteria Hair 回复2024-12-31
Dear,sorry for this unpleasant experience,to better help you,may I know you order number?Our product is checked carefully before shipment.Please don't worry.Any issue after received,we will do out outmost to help you.Looking forward to your reply.
Bought hair but was not delivered. Company is not to be trusted, Christmas ruined.
Asteria Hair 回复2024-12-30
Dear,sorry for late reply and this unpleasant expereience.To better help you,may I know your order number?We will do our outmost to help you.Looking forward to your reply.
Asteria hair never disappoints hair is thick from root to ends very minimal shedding and must I say errrrbody asking where I got my hair from I LOVE ITTTT
My second time buying from the company, beautiful packaging! The heart is perfect & i loved the gifts that came with the hair! Thank you so much for your honest descriptions 🩷
I just received my hair. I’m super excited because it’s my birthday and I haven’t purchased hair in a while. The customer service was awesome from the day of purchase to delivery date. I will keep you guys updated once I wear the hair but so far super awesome.
The communication was excellent, the hair I got omg I love it. The curls are soft and bouncy.. can't wait to rock it.
waiting to be done with my maternity leave so I can order long ones. I love love the hair. Packaging was excellent. Love the gifts.
Thank you.
Do Not ORDER FROM HERE THEY ARE FRAUDULENT THEY GIVE THE GOOD WIGS TO THE PROMOTERS AND THE CUSTOMERS THE TRASH WIG…NEVER AGAIN ITS THE SAME AS A $100 AMAZON WIG DO NOT WASTE YOUR MONEY
This hair company is very communicative and does well in keeping you informed with your order. I ordered my hair on July 6th and it was supposed to come on the 11th, but it actually came on the 10th! I was shocked at how quick it took to come and it wasn’t even an expedited order. I was a little nervous on how long it would take being that this is my bday hair lol, but Asteria Hair is the truth yall!!
Great Customer Service and this is quality hair and worth the price. The shipping is fast and they answer back to you quickly. I would definitely recommend if you need a nice full wig that actually lasts.
The quality of the hair is good and their customer service is good.
Aesteria please don't change ur customer service ethics it's everything. I'm very pleased with my hair everytime I order and u guys answer all my questions everytime...
Same day replies too. I love your company.
Where do I start? I have been ordering my wigs from Asteria Hair since 2020 and have never been disappointed. I ordered my second to last wig from somewhere else and was extremely disappointed. I was all the more impressed by Asteria's service. I received a beautiful wig with bleached knots and the hairline was even prepared for me... but that didn't have to be the case!! What a nice service or surprise! I was also always informed as soon as my package was moved and they always asked if everything was OK or if I had picked up the package. I will only order from Asteria from now on.
Beautiful wig! It was exactly what I paid for! The hair is super full and bouncy, they pre-plucked the hair and pre bleached the knots, it looks amazing!
OQ Hair
ISEE HAIR
Wiggins Hair
Luvme Hair
Ashimaryhair
West kiss Hair
Tinashe Hair
Nadula Hair