Scam of the year of PVY libon
PVY has the worst possible customer service I have experienced till date in any business whatsoever. I have reserved PVY Libon, on the 1st of April with a 50 Euro advance so that when it is released, I get a secret Super early bird price. A week later, it was released and the specs were also revealed with a 50Nm torque and 500W motor. I paid the rest of the amount on 8th April, and got my order booked in. Delivery date Early May. Meaning, in 4 weeks. After Early May came in, no response from PVY who are only accessible through a Facebook group with multiple fake IDs with fake profile pictures often communicating with incomprehensible broken English and often being unaware about their own bike specs. Middle of May, under pressure, they made up this drama that the shipment has been done in time but due to attacks on red sea by pirates, the ship has to take a longer trip and it's delayed delivery to end of may, or Early June. Another 4 weeks gone, and again no contact from PVY fake IDs. After pressure from the people in the group and threatened of filing legal complaints with police, PVY now makes up another story all of a sudden. Now they are saying that there are two variants of the bike (CE AND International) and the International variant package has been halted for customs inspection so everyone who ordered that one has to wait till end of July (another 6-8 weeks) or early August for delivery. They gave an option to switch to CE variant which has a weaker motor and a lesser torque (250 W and 25Nm) for the same price. What an absolute mockery of a deal after holding our money for nearly 2 months a few weeks now. Many people asked for refunds same as me, and many people who trusted them a third time were a given a BS tracking number which theybsre holding on to with their dear life, and still no signs of delivery anytime soon ( I expect another 3 weeks to the least). This has been my experience with PVY and if you want empty promises made by complete joke of a management with mediocre poor quality bikes, go for it. My advice, don't try to save a few bucks ordering this and going through the frar of losing your money and getting scammed every step. I have been offered no compensation whatsoever for trusting them since early April and them holding my money for 2 months