St Albans Pret a Manger Fleetville
I visited the St Albans Pret a Manger at Morrisons Petrol Station with two friends at approximately 3:00 pm yesterday. The store’s advertised closing time is 5:00 pm. However, at around 4:40 pm, the staff member on duty asked us to leave because she wanted to begin cleaning. We explained that the shop was open until 5:00 pm and that we should be permitted to remain until the stated closing time. She responded that we needed to leave regardless, as she had to “start closing up”. When we politely asked for her name so that we could raise our concerns, she stated, “I am the manager here, and that should be enough for you to know.” Her attitude was very unpleasant and we found the way she spoke to us to be very rude and unprofessional. Unfortunately, this is not the first time we have experienced unprofessional behaviour at this location. As regular customers, we expect courteous service and adherence to the advertised opening hours. We have asked for the receipts on our way out but we were told “it’s too late for it”. We were not given the receipts in the first place, which, again, should be offered at the time of taking the payment.