Shipping extremely slow, customer support worse than AI chatbot
The vendor did not send out the item I ordered for the 2 weeks after I placed the order. The shipping time was clearly defined as 7-15 days. It has now been over 23 days since I placed the order and it still hasn't even left China yet. I have tried to contact their customer support as I can no longer wait for the package past this time because of personal reasons. After countless back and forth with their customer support who just kept saying "package is in transit" and "please wait" or some other generic response with no consideration to the situation whatsoever I had to resort to escalating this to my bank directly. I would rate it 0/5 if I could.