Absolutely terrible -
I ordered a lounge chair from Interior Icons and deeply regret doing business with this company. The chair arrived roughly three weeks later than the original delivery date. When the chair finally showed up, it did not fit my space. I immediately tried to return it and discovered the catch in their much‑touted “365‑day returns.” Interior Icons only accepts returns in the “original, undamaged packaging.” This requirement sounds reasonable until you realize that their own carrier took the packaging away upon delivery, making it literally impossible for me to comply. Interior Icons is enforcing a condition that their own delivery process prevents customers from meeting. There is also no clear customer service phone number and I was forced to navigate an automated chat and a return portal just to ask for basic help. After I submitted a return request, the company emailed me an offer that if I kept the chair, they would give me a 20% refund on the item. I accepted this offer in writing. Interior Icons then refused to honor the 20% refund they themselves offered, again citing the lack of original packaging, which their own carrier removed and discarded. In effect, they are using an impossible packaging requirement both to block returns and to walk away from a documented refund promise. I cannot recommend Interior Icons to anyone. If you are considering purchasing from them, read the fine print on their returns page and third‑party reviews of their deceptive promises very carefully before you click “buy.”