For an expensive premium service
For an expensive premium service, my experience has not been a good one. Customer service was slow to respond to my queries. My luggage was late due to customs which I understand, however, notifications were slow and my luggage was not dropped off door to door. I paid for the service so I wouldn’t have to pick it up from anywhere nor drag it up my stairs (which is why I hired a service to begin with). I would not use this service again.