Not a great experience
I’ve also tried contacting customer service about this, but the phone number doesn’t work, emails go unanswered, and the live chat cuts you off if you don’t reply within seconds, very frustrating. This was only the second time I’ve used The Groom Room at Southend Airport in my dog’s 14 years. Our first visit years ago was lovely, warm, reassuring staff and happy dogs with little bandanas. Sadly, after losing one of my girls last year, my tiny Pom x Chi (2.3–2.7kg) had to attend alone for her birthday groom. She was understandably nervous. The staff member was polite but didn’t seem particularly warm with her. I was quoted £38 online plus a £15 deposit, but on collection was told the total was £56 an £18 increase. Even allowing for her longer coat, this felt excessive, especially as she is clearly in the xtra small dog category. She came out shaking and even bit me for the first time in her life, which shows how stressed she was. I’ve also had to trim her left dew claw myself as it hadn’t been cut. Although the haircut itself was cute, overall this experience was disappointing and I won’t be returning.