Poor quality and exhausting return process
My first order from VAXLAMP was actually good, and I was happy with the lamp and the customer service. That is why I decided to order again. Unfortunately, my second experience was completely different. The quality of the chandeliers I received was very disappointing and did not match my expectations. I spent almost two weeks in endless conversations with customer service, receiving unnecessary offers instead of a clear and fair solution. Returning the lamps became so complicated and frustrating that in the end I simply gave up. As a result, I lost around 80 euros just to end this stressful situation. I am very disappointed because I expected much better support from the company. Everything is pleasant while you are buying, but if you are unhappy with the product and want to return it, be prepared for a very difficult process.