VAXLAMP

Customer service was great

Customer service was great. Product quality not so good for the money.

A Beautiful lamp!

Love the green feather floor lamp!

Love the green feather floor lamp! Arrived in a reasonable time frame. Very well packaged and in perfect condition.

Trying to make a return

Well, as of right now, a one star, I’m trying to initiate a return, but I’ve not heard anything back

Excellent customer service!

I am very satisfied with the customer service from Vaxlamp. They responded very quickly to my questions and were very helpful throughout the process. Everything was handled professionally and smoothly. Thank you for your quick response and excellent service. I really appreciate your help!

Not what I expected...

I loved the lamp but the photos of the shade of red were misleading, I thought it was a burgundy red while it was more firetruck red, so please look carefully when you order this lamp. Also the lamp was delivered completely detatched and there were no supllies added to combine the electric wires from the different arms to the center. Also the user manual was basic and not clear enough to complete the lamp by myself. When I sent an e-mail about this, costumer service said the manual should be enough and it should be easy and that was it, no help, no compensation whatsoever. They advised me to call an electrician for help. When I order a lamp of more then 250 euro, I expect to get something that works and that is complete and clear to connect, and not an incomplete building set with no explanation which you need an electricians degree for. I have solved the issues myself, asked for help and bought the missing parts in a hardware store but I am dissapointed in Vaxxlamp and wil never buy here again nor reccommend this webshop to others. I am very sad about this experience.

Terrible quality & refund nightmare

We purchased a linear pendant light from this company. When it arrived, it was awful quality. Cheaply made, covered in glue, missing paint, and not actually aligned where the light met the metal. While they had a return policy, no UK companies would return an item that size to China, and so we were £100s out of pocket. We were eventually able to secure a refund but only after invoking UK consumer rights laws and many, many emails. AVOID.

Fast and good

I will always buy my lamps from here

The chandelier is so beautiful and the service omg. They are the best. They fix everything in a second. Thank you 🤩

Rosemary Adair英国 · 写过 14 条评价 · 已认证 · 体验于 2026-08-13 · 发表于 2026-09-03

One word…GORGEOUS

One word…. STUNNING! 😍 Even DEBBIE from CORONATION STREET has got one! 🥰

Good product

Very good communication

Very good communication, friendly and efficient.

tinamobsby mobsby英国 · 写过 1 条评价 · 体验于 2026-07-24 · 发表于 2026-08-15

Not worth the money

The products when they arrived did not look of the quality I expected for the price. The reported savings are certainly fabricated in my opinion. One was particularly cheap looking so I decided to return it then found it would have to be sent to China! Customer service was prompt but I felt lacked the full explanation of how to return - I was offered a discount and in the end accepted as I couldn't face the hassle of the return. I wouldn't order from this company again and will stick with brands and companies I know and trust.

I'm an interior designer and my client gasped...

I'm and interior designer and my project was to design my clients dressing room. When my client entered the room she gasped in delight and said these words, " This is a show stopper!" She was soooo happy with it.

Extension Arm pendant lamp

The lamp is fine but no idea how to access the light bulb if it needed replacing

Great customer service

Vaxlamp had great customer service, which made the lamp purchase very pleasant.

Osterich Lamp

I ordered an Osterich lamp and I crossed my fingers that it would arrive...I was pleasantly surprised that it arrived on time, in perfect order and the quality is fantastic. Once you put it all together the feather top is full and fluffy and the colour was pretty true to what was on the website. The only thing that had me worried was I didnt receive any tracking info so I wasnt sure if it was going to arrive but it did. Very happy with everything. I will order again from VaxLamp after this experience.

Very good products

Very good products. I have 3 of their lamps for almost 1 year now & I am very happy with them. they also have very good customer service, I had an issue with one of the deliveries & they helped to sort it out & also answered immediately my questions on how to connect the lamp to the remote.

Bruno Tolla法国 · 写过 1 条评价 · 已认证 · 体验于 2026-06-23 · 发表于 2026-07-21

Great customer service

Great customer service, great products

The delivery took approximately a month…

The delivery took approximately a month instead of the predicted delivery date. The product was of inferior quality - made of cheap plastic. It is going to be returned. The entire experience was disappointing!