Vakkerlight

Dear Mary, Thank you so much for taking the time to leave us a wonderful 5-star review! We are thrilled to hear that your lamp arrived safely, that installation went smoothly, and that you are loving how it looks in your space. Knowing that you are happy with your purchase truly brightens our day! If you ever need any assistance or have future lighting projects, please feel free to reach out. Thank you again for choosing Vakkerlight! Warm regards, Jessalyn Customer Service Team

Dear Rachel, Thank you so much for your 5-star review! We are thrilled to hear that you love your new Petals Fabric Ceiling Light. Bringing beautiful craftsmanship into your home is what we strive for, and your kind feedback truly means the world to our team. If you ever need anything else in the future, please don't hesitate to reach out. Enjoy your lovely new light! Best regards, Aletta Vakkerlight Customer Service Team

Dear Nora, Thank you so much for taking the time to share your review! We are thrilled to hear that you love your Aurelia Slim Alabaster Linear Wall Lights and that they were truly worth the wait. We greatly appreciate your patience regarding the shipping timeline. Because our fixtures are carefully crafted and inspected prior to dispatch, international standard transit can take some time. For any future orders, we also offer an Expedited Shipping option at checkout, which typically delivers within 1 to 2 weeks. Thank you again for choosing Vakkerlight, and please feel free to reach out whenever you need lighting for your future projects! Best regards, Aletta Vakkerlight Customer Service Team

Hi Thank you so much for your kind review! We’re thrilled to hear that you’re happy with the fast delivery and the product quality. Your support means a lot to us, and we truly appreciate you choosing Vakkerlight. We hope your new light fixture brings a beautiful touch to your space for years to come. Thank you again! Warm regards, Abby Vakkerlight Customer Service Team

亲爱的 Jennifer， 感谢你关于订单的反馈。很抱歉听到电线长度和开关位置未能满足你对安装空间的期待。 我们已直接发送邮件到你的邮箱，提供免费为你定制更长的电源线，以确保灯具能舒适地连接到你的插座，并在你的房间中正常使用。 请查看你的邮件，以便我们收集你所需的电线尺寸，并尽快为你解决这个问题。你的满意是我们的首要任务！ 此致， Aletta Vakkerlight 客服团队

Hi, 很抱歉听到您对产品不满意，我们希望更好地了解情况。 能否请您告知我们在质量方面具体发现了哪些问题？如果方便的话，请将显示问题的照片或视频发送至我们的邮箱： [email protected] 收到详细信息后，我们的团队将仔细审查问题并尽力帮您解决。 感谢您给我们机会处理您的顾虑。 此致问候， tammy Vakkerlight客服团队

Hi 很抱歉听到您的体验未达到预期。我们完全理解您等待灯具后却发现灯罩有问题时有多失望。 我们需要说明的是，我们从未有意让退货流程变得困难或让您无计可施。我们的团队在整个过程中一直与您保持沟通，并提供了多种方案，包括退货协助和不同的补偿方案，以便为您找到最佳解决方案。 对于国际订单，退货有时涉及复杂的海外运输安排和海关手续，因此我们提供了替代方案，帮助您避免将大型灯具退回国际所产生的额外时间和费用。最终，我们提供了您同意接受的补偿以解决该问题。 我们也对灯罩的质量未达到您的预期表示歉意。您的反馈已转达给我们的产品团队，以便我们持续改进质量检验和包装标准。 感谢您抽出时间分享您的体验，很抱歉这次购物未能让您有更愉快的感受。我们非常重视每一位客户，希望未来有机会为您提供更好的体验。 此致问候， tammy Vakkerlight客服团队

Hi 感谢您分享反馈。很抱歉听到配送时间比您预期的要长。 我们需要说明的是，您的订单使用的是我们的标准配送方式，发货后通常需要4–6周。虽然我们的客服团队位于美国，但我们的灯具是在亚洲工厂精心制作并经过质量检验的，所有订单都直接从我们的海外仓库发货。 这种直接从工厂发货的模式让我们能够以更具竞争力的价格提供种类更丰富的独特灯具设计，但也意味着标准国际配送相比国内配送需要更长的运输时间。 我们非常感谢您的耐心等待，我们一直在努力改进生产和配送流程，为客户提供更好的体验。 再次感谢您的反馈。 此致问候， tammy Vakkerlight客服团队

Hi Thank you for taking the time to share your detailed feedback. We truly appreciate your kind words about the design and appearance of the lights, and we’re glad to hear that they arrived safely and that our support team was able to assist you during the shipping process. We’d also like to clarify a few points for future customers who may have similar questions: These outdoor solar lights are designed without a physical on/off switch. They are controlled by the included remote control, which allows you to adjust the brightness and color temperature. This information is also listed on our product page. If the remote is ever lost or damaged, please feel free to contact us — we’ll be happy to assist with a replacement solution. The dusk-to-dawn function is automatic. Once the light is set correctly, it will automatically turn on at dusk and turn off at dawn without needing manual operation. Regarding the different charging light behavior between the two units, we have already contacted you by email and are working with you to help resolve this issue. We’d also like to clarify that our customer service team is based in the U.S., while our production facility is located in Asia. Orders are shipped directly from our Asian facility, and standard shipping typically takes around 4–6 weeks. The estimated shipping method and timeframe are shown during checkout before the order is placed. We’re happy to hear that your package arrived successfully. Thank you again for your feedback. We’ll continue improving our product instructions and customer experience to make setup easier for everyone. Warm regards, Abby Vakkerlight Customer Service Team

Dear Olivier, Thank you for bringing your feedback to our attention, and we are glad to know that your package has arrived safely. We would like to gently clarify our shipping process for full transparency: Shipment Notification & Tracking: All of our lighting products are shipped directly from our manufacturing facilities in Asia. Once an order is dispatched, our system automatically emails the official courier tracking number and query link so customers can monitor the delivery status. Ocean Freight Transit Time: Standard sea freight transit typically takes 4 to 6 weeks from the actual dispatch date, rather than the initial order date. During international ocean transit, tracking updates can be less frequent until the package clears local customs, but it delivers on schedule within the estimated timeframe. Our customer service team has reached out to you directly via email to assist you further. Thank you for choosing Vakkerlight, and we appreciate your understanding! Warm regards, Ling Customer Care Team

Hi 非常感谢您抽出时间与我们分享您的体验！ 很高兴听到我们的客服团队能够快速协助您，让取消流程顺畅便捷。我们完全理解为您的空间找到合适尺寸的灯具很重要，我们随时准备帮助您让购物体验尽可能舒适无忧。 非常感谢您的美言和对我们的信任。我们期待未来有机会帮您找到适合您空间的完美灯具。 再次感谢您的支持，期待再次为您服务！ 此致问候， Abby Vakkerlight客服团队

Dear David, 感谢您抽出时间分享反馈。很高兴您喜欢这款灯的设计，但很抱歉灯罩在送达时已损坏，且配送时间比预期更长。 客户满意度是我们的首要任务，我们已直接联系您的邮箱，安排免费更换灯罩。 请查看您的收件箱，以便我们确认细节并尽快将更换件送达。感谢您的耐心，也感谢您给我们机会弥补此次不足！ 此致问候， Aletta Vakkerlight客服团队

Hi, 非常感谢您的精彩反馈！ 很高兴听到一切完好送达，且您的配送体验也很顺利。我们非常感谢您的信任与支持。 能为您准备这款灯具是我们的荣幸，希望它能为您的空间带来温暖与美感，多年如新。 再次感谢您选择Vakkerlight！ 此致问候， Abby Vakkerlight团队

非常感谢您抽出时间分享如此用心的评价。我们衷心感谢您的支持，也很高兴听到您的Vakkerlight灯具已成为您家中美丽的点缀！❤️ 得知您喜爱灯具的设计、品质以及灯光为您的空间营造的氛围，这对我们意义重大。同时我们也很高兴得知您的玻璃灯具安全送达，并且已经收到了家人和客人的众多赞美。 我们真诚感谢您对我们客服团队的美言。我们的目标始终是在整个过程中提供有帮助的解答和支持，尤其是在为您的空间选择完美照明时。 同样感谢您关于海外追踪信息的宝贵建议。我们一直在寻找改善客户体验的方法，像您这样的反馈帮助我们持续提升服务。 再次感谢您选择Vakkerlight，并通过多次订单给予持续支持。未来我们将继续努力为您带来更多精美设计和更优质的购物体验。 诚挚问候， Carmen Vakkerlight团队

感谢您的反馈。非常感谢您抽出时间告诉我们您的体验。 对于运输过程中的等待时间和沟通未能达到您的预期，我们深表歉意。我们完全理解在等待订单时缺乏更新有多么令人沮丧。 我们已通过邮件与您联系，希望您有空时查看收件箱。 同时我们也很高兴听到您喜欢这款灯具本身。再次感谢您的耐心，并感谢您给予我们改进的机会。 诚挚问候， Carmen 客服团队

您好， 非常感谢您抽出时间分享您的购物体验！很抱歉您的Amber Wave吊灯在运输中受损，但很高兴我们能迅速为您补发了一件，并且最终一切都很完美。 听到您喜欢这款吊灯，而且它完美地装饰了您的楼梯间，我们整个团队都感到非常开心。❤️ 再次感谢您选择Vakkerlight，也感谢您的大力支持。愿您美丽的吊灯陪伴您多年！ 此致问候， Vakkerlight团队

亲爱的Jay， 非常感谢您抽出时间留下如此精彩的五星好评！ 作为室内设计师，我们深知及时的响应和准确的CAD文件对于保持厨房和浴室项目按计划推进有多么关键。我们非常高兴我们的支持团队能在24小时内交付您所需的技术文件，帮助您实现客户的愿景！ 能协助您是我们的荣幸，我们期待在未来与您合作更多的设计项目。 最诚挚的问候， Ling Vakkerlight团队

亲爱的 Anthony， 感谢您分享详细的反馈，对于您在灯光输出和缺失的固定螺丝方面的失望，我们深表歉意。 我们非常重视您关于质量和缺失零件的担忧。我们已发送跟进邮件到您的收件箱，请求您快速拍摄所有收到的配件和五金件的照片，以便我们的技术团队立即核实问题。 我们希望弥补这一情况，并已提供多种解决方案供您选择——包括产品更换，或退货全额退款。请查看您的邮件，以便我们直接帮助您并达成公平的解决方案。 此致问候， Miya Vakkerlight 客服团队

Dear Virginia, 非常感谢您精彩的评价，Virginia！ 很高兴听到订购过程顺利，您的灯具和灯罩都完好送达，且在您的房间里看起来非常棒。为海外订单提供安全包装和可靠服务始终是我们的首要任务，得知您如此满意让我们倍感欣慰。 非常感谢您的支持，希望您能多年享受Reed Pillar Table Lamps带来的美丽氛围！ 此致问候， Aletta Vakkerlight客服团队