Vakkerlight — Handcrafted Lighting AtelierCrafted in solid brass, alabaster, and travertine — trusted by 100,000+ homes worldwide.Vakkerlight is a modern lighting destination offering curated collections of pendant lights, chandeliers, wall sconces, floor lamps, and outdoor fixtures for residential and commercial spaces. From hand-carved alabaster stone lamps to statement brass chandeliers and weather-resistant outdoor lighting, our range spans classic elegance to clean modern simplicity.We believe lighting is more than illumination — it's the architecture of atmosphere. Every fixture in our collection is selected for its ability to transform a room, blending artisan craftsmanship with contemporary design sensibility. Materials are chosen not for the season, but for the decade. Joints are hand-soldered. Finishes are plated to hold up under sun and steam.What you can count on· One-year warranty on every fixture — manufacturing defects covered, no questions· Complimentary standard shipping across the United States· UL certified across the range — every fixture meets US electrical safety code, with damp-rated documentation where the room calls for it· Custom wooden crates for oversized fixtures — form-fit foam, felt linings, survives forklift handling· Insured end-to-end — general liability coverage from our atelier to your final delivery· California-based care team — a real specialist replies within 24 hours, with full authority to refund, replace, or repairFor designers, architects, and hospitality projects, we offer trade pricing, a dedicated project specialist, complimentary 3D visualisation, and custom finishes & sizing on most fixtures — often without surcharge.Where to find usShop Our CatalogueTrade Account — Designers & HoteliersContact Care Team →
Written by the business, not verified by us.Vakkerlight (vakkerlight.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 63% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-28.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the lighting fixtures are beautifully designed, unique, and make a wonderful addition to their home decor. Buyers also appreciate the support team, noting that representatives are friendly and quick to respond when answering questions. However, some customers also noted that delivery times are exceptionally long because orders frequently take many weeks to arrive from overseas. Furthermore, people experienced issues with product quality, reporting that items arrived damaged, cracked, or falling short of expectations. Some reviewers also mentioned receiving partial orders or items that did not match the advertised descriptions.
Auto-generated from all reviews of this business. For reference only.I recently used customer service to resolve an installation situation. They were prompt and friendly with their reply. My fixture is lovely, well Made , and fits beautifully over my table. It is the perfect choice for our large harvest table.
The lamp was packaged with great care, it was easy to install and looks great! I’m very happy with the purchase.
Dear Mary, Thank you so much for taking the time to leave us a wonderful 5-star review! We are thrilled to hear that your lamp arrived safely, that installation went smoothly, and that you are loving how it looks in your space. Knowing that you are happy with your purchase truly brightens our day! If you ever need any assistance or have future lighting projects, please feel free to reach out. Thank you again for choosing Vakkerlight! Warm regards, Jessalyn Customer Service Team
Dear Rachel, Thank you so much for your 5-star review! We are thrilled to hear that you love your new Petals Fabric Ceiling Light. Bringing beautiful craftsmanship into your home is what we strive for, and your kind feedback truly means the world to our team. If you ever need anything else in the future, please don't hesitate to reach out. Enjoy your lovely new light! Best regards, Aletta Vakkerlight Customer Service Team
Shipping took a long time, but products are made to order and truly stunning and worth the wait!
Dear Nora, Thank you so much for taking the time to share your review! We are thrilled to hear that you love your Aurelia Slim Alabaster Linear Wall Lights and that they were truly worth the wait. We greatly appreciate your patience regarding the shipping timeline. Because our fixtures are carefully crafted and inspected prior to dispatch, international standard transit can take some time. For any future orders, we also offer an Expedited Shipping option at checkout, which typically delivers within 1 to 2 weeks. Thank you again for choosing Vakkerlight, and please feel free to reach out whenever you need lighting for your future projects! Best regards, Aletta Vakkerlight Customer Service Team
fast delivery and greare prodact. thank you!
Hi Thank you so much for your kind review! We’re thrilled to hear that you’re happy with the fast delivery and the product quality. Your support means a lot to us, and we truly appreciate you choosing Vakkerlight. We hope your new light fixture brings a beautiful touch to your space for years to come. Thank you again! Warm regards, Abby Vakkerlight Customer Service Team
I’m not happy with the product as it seems cheaply made and the cord is ridiculously short. The switch is almost certainly going to end up behind anything this light is mounted over. I wasn’t sure when it was being delivered, it took a long time, and ultimately I’m not able to use it.
Dear Jennifer, Thank you for your feedback regarding order. We are very sorry to hear that the cord length and switch position fell short of your expectations for your installation space. We have sent a direct email to your inbox offering to send you a customized, longer power cord free of charge to ensure the light reaches your outlet comfortably and functions properly in your room. Please check your email so we can gather your required cord dimensions and resolve this for you as quickly as possible. Your satisfaction is our top priority! Best regards, Aletta Vakkerlight Customer Service Team
Terrbile product. I can't believe you're scamming so many people with with such a low quality product.
Hi, We’re sorry to hear that you’re unhappy with the product, and we’d like to better understand what happened. Could you please let us know what specific issues you found with the quality? If possible, please send us some photos or videos showing the problem to our email: [email protected] Once we receive the details, our team will carefully review the issue and do our best to help resolve it for you. We appreciate you giving us the opportunity to address your concerns. Best regards, tammy Vakkerlight Customer Service Team
It took over 1 month to receive a lamp that came with a dented shade. The company and I had approximately 16 email exchanges. They refused to give me the RMA so that I could return it. They told me that I could get 10%, 15%, $57, $100, $120, then $171. I decided to take the money because I was afraid I wouldn’t get any money back. They gave me an ultimatum to either send the lamp back to China or accept the money within 3 days. I was also given suggestions to put the lamp in another room, donate it, or sell it. I don’t recommend buying from this company because of this negative experience as well as the flimsy nature of the shade. It was a very frustrating experience that I don’t want to go through again or anyone else.
Hi We’re truly sorry to hear that your experience did not meet your expectations. We completely understand how disappointing it must have been to wait for your lamp and then discover an issue with the shade after delivery. We’d like to clarify that we never intended to make the return process difficult or leave you without a solution. Our team remained in communication with you throughout the process and provided multiple options, including return assistance and different compensation solutions, so that we could find the best resolution for you. For international orders, returns can sometimes involve complex overseas shipping arrangements and customs procedures, which is why we offered alternative solutions to help you avoid the additional time and cost of sending a large lighting fixture back internationally. Ultimately, we provided compensation that you agreed to accept in order to resolve the issue. We’re also sorry that the quality of the shade did not meet your expectations. Your feedback has been shared with our product team so we can continue improving our quality inspections and packaging standards. We appreciate you taking the time to share your experience, and we’re sorry that we were not able to make this purchase a more positive one for you. We truly value every customer and hope we’ll have the opportunity to provide a better experience in the future. Best regards, tammy Vakkerlight Customer Service Team
Hi Thank you for sharing your feedback. We’re sorry to hear that the delivery time was longer than you expected. We’d like to clarify that your order was shipped using our standard shipping method, which typically takes around 4–6 weeks after shipment. While our customer service team is based in the United States, our lighting fixtures are carefully produced and quality-checked at our factory in Asia, and all orders are shipped directly from our overseas warehouse. This direct-from-factory model allows us to offer a wider selection of unique lighting designs at competitive prices, but it does mean that standard international shipping requires additional transit time compared with domestic shipments. We truly appreciate your patience while waiting for your order, and we’re always working to improve our production and shipping process to provide a better experience for our customers. Thank you again for your feedback. Best regards, tammy Vakkerlight Customer Service Team
These outdoor lights are exactly what I was looking for and are very pretty, look just like the picture. However, I did not realize there is no on/off switch on the lights, only a remote control, which once lost will render these expensive lights useless. One of them lights up when recharging plugged in, while the other does not, so there are also some programming issues, and the remotes are quite complicated. I will try the dusk to dawn setting once I figure out how. The lights came with no instructions at all, and given the complicated nature of the programming I am skeptical they will continue to work over time. I would not buy them again, and if they did not have to be sent back to China would consider returning them. But again, they work and are pretty. Also the company is not clear that these will be shipped from China and will take a few weeks to show up on US tracking and about a month to arrive. The company did respond to emails to assure me the item was on its way, and in fact they did arrive so it is not a scam company whew.
Hi Thank you for taking the time to share your detailed feedback. We truly appreciate your kind words about the design and appearance of the lights, and we’re glad to hear that they arrived safely and that our support team was able to assist you during the shipping process. We’d also like to clarify a few points for future customers who may have similar questions: These outdoor solar lights are designed without a physical on/off switch. They are controlled by the included remote control, which allows you to adjust the brightness and color temperature. This information is also listed on our product page. If the remote is ever lost or damaged, please feel free to contact us — we’ll be happy to assist with a replacement solution. The dusk-to-dawn function is automatic. Once the light is set correctly, it will automatically turn on at dusk and turn off at dawn without needing manual operation. Regarding the different charging light behavior between the two units, we have already contacted you by email and are working with you to help resolve this issue. We’d also like to clarify that our customer service team is based in the U.S., while our production facility is located in Asia. Orders are shipped directly from our Asian facility, and standard shipping typically takes around 4–6 weeks. The estimated shipping method and timeframe are shown during checkout before the order is placed. We’re happy to hear that your package arrived successfully. Thank you again for your feedback. We’ll continue improving our product instructions and customer experience to make setup easier for everyone. Warm regards, Abby Vakkerlight Customer Service Team
The lead time is way too long. Plus I don’t have any update on the shipment.
Dear Olivier, Thank you for bringing your feedback to our attention, and we are glad to know that your package has arrived safely. We would like to gently clarify our shipping process for full transparency: Shipment Notification & Tracking: All of our lighting products are shipped directly from our manufacturing facilities in Asia. Once an order is dispatched, our system automatically emails the official courier tracking number and query link so customers can monitor the delivery status. Ocean Freight Transit Time: Standard sea freight transit typically takes 4 to 6 weeks from the actual dispatch date, rather than the initial order date. During international ocean transit, tracking updates can be less frequent until the package clears local customs, but it delivers on schedule within the estimated timeframe. Our customer service team has reached out to you directly via email to assist you further. Thank you for choosing Vakkerlight, and we appreciate your understanding! Warm regards, Ling Customer Care Team
I recently purchased a pendant. After a day or so I realized it was going to be too small for my space. I reached out and asked that my order be canceled. Customer service response was quick. They very kindly canceled my order with no questions. I was so grateful at the ease of this interaction. I will not hesitate in the future to work with this company.
Hi Thank you so much for taking the time to share your experience with us! We’re truly happy to hear that our customer service team was able to assist you quickly and make the cancellation process smooth and easy. We completely understand that finding the right size fixture for your space is important, and we’re always here to help make your shopping experience as comfortable and stress-free as possible. We really appreciate your kind words and your trust in our company. We’d love the opportunity to help you find the perfect lighting piece for your space in the future. Thank you again for your support, and we look forward to assisting you again! Warm regards, Abby Vakkerlight Customer Service Team
I had no idea it would take so long. The shade was damaged on arrival. Useless.
Dear David, Thank you for taking the time to share your feedback. We are glad that you like the design of the lamp, but we are truly sorry that the lampshade arrived damaged and that the delivery took longer than expected. Customer satisfaction is our top priority, and we have reached out to your email directly to arrange a free replacement lampshade immediately. Please check your inbox so we can confirm the details and get your replacement delivered as quickly as possible. Thank you for your patience and for allowing us the opportunity to make this right for you! Best regards, Aletta Vakkerlight Customer Service Team
SHIPPING = Everything was perfect on arrival
Hi, Thank you so much for your wonderful feedback! We’re delighted to hear that everything arrived perfectly and that you had a great shipping experience. We truly appreciate your trust and support. It was our pleasure to prepare your lighting piece, and we hope it brings warmth and beauty to your space for many years to come. Thank you again for choosing Vakkerlight! Warm regards, Abby Vakkerlight Team
I placed 3 separate orders with Vakkerlight for different lights, 2 of which have arrived and are already installed and in use. Both are beautiful, good quality, and add so much ambiance to the spaces they're in - I've already gotten so many compliments. Both lights had large glass coverings, and they arrived well packaged and protected. I've also had a great experience with customer service. I had many questions as I was looking into different lighting options, and the team promptly replied with very detailed and helpful answers each time I reached out. They were also able to provide me with the tracking information for the overseas shipping step, which helped gauge timing and set realistic expectations since I needed to schedule an electrician for one installation. Yes, shipping times are long, but the website does state that information. I do recommend to Vakkerlight to just provide customers with the overseas shipment tracking info when they place an order, not just the final leg local delivery partner's tracking number, and I think this would mitigate a lot of the shipping time frustration that I see here. But other than that, I have been super happy with Vakkerlight, both the products and the team behind them.
Thank you so much for taking the time to share such a thoughtful review. We truly appreciate your support and are so happy to hear that your Vakkerlight fixtures have become beautiful additions to your home!❤️ It means a lot to know that you love the design, quality, and the ambiance the lights bring to your spaces. We’re also delighted to hear that your glass fixtures arrived safely and that you’ve already received so many compliments from your family and guests. We sincerely appreciate your kind words about our customer service team as well. Our goal is always to provide helpful answers and support throughout the entire process, especially when choosing the perfect lighting for your space. Thank you as well for your valuable suggestion regarding overseas tracking information. We’re always looking for ways to improve the customer experience, and feedback like yours helps us continue making our service better. Thank you again for choosing Vakkerlight and for your continued support through multiple orders. We’ll keep working hard to bring you more beautiful designs and an even better shopping experience in the future. Warm regards, Carmen Vakkerlight Team
I ordered a lamp and paid for it in early June, no word in July through early August, no lamp. I send a message where is my lamp? It was then sent to me. Too bad. The lamp is cool.
Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience. We’re sorry that the waiting time and communication during the shipping process did not meet your expectations. We completely understand how frustrating it can be to wait for an order without enough updates. We have already reached out to you by email regarding your experience and would appreciate it if you could kindly check your inbox when you have a moment. We’re also very happy to hear that you like the lamp itself. Thank you again for your patience and for giving us the opportunity to improve. Warm regards, Carmen Customer Service Team
My beautiful amber Wave chandelier came unfortunately broken but after reaching out to the Vakkerlight team, they instantly sent another and it was able to be installed. It is gorgeous and everything I wanted. Classy and unique. It was perfect for our stairway, Thank you!
Hi , Thank you so much for taking the time to share your experience with us! We’re so sorry that your Amber Wave Chandelier arrived damaged, but we’re truly glad we were able to get a replacement to you quickly and that everything worked out beautifully in the end. It makes us so happy to hear that you love the chandelier and that it looks perfect in your stairway! Your kind words mean so much to our entire team. ❤️ Thank you again for choosing Vakkerlight and for your wonderful support. We hope you enjoy your beautiful chandelier for many years to come! Warmly, The Vakkerlight Team
I'm an interior designer specifically for kitchen and bathrooms... I had a client that had specified Vakkerlight for their lighting fixtures... I contacted support and within 24 hours received a reply with links to the requested files... I contact many vendors quite often for CAD files and Vakkerlight was fantastic with their quick support... enabling me to complete the interior designs for my client in a timely manner.... THANK YOU Vakkerlight !
Dear Jay, Thank you so much for taking the time to leave us such a wonderful 5-star review! As an interior designer, we know how critical timely responses and accurate CAD files are to keeping your kitchen and bath projects on schedule. We are thrilled that our support team could deliver the technical files you needed within 24 hours to help bring your client's vision to life! It was a true pleasure assisting you, and we look forward to collaborating with you on many more of your design projects in the future. Warmest regards, Ling Vakkerlight Team
If you'd like to buy cheap crap online and then pay to ship it back to Asia because the company won't, then Vakkerlight is your go-to vendor. I bought a light to illuminate a painting, and it wouldn't light a framed postage stamp, it was so underpowered. Nor did the paper-thin metal fixture come with mounting screws. Vakkerlight offered me $10 and suggested I use it as an accent elsewhere, then offered me $30. I paid $121 (stupid me), so that was insulting. I will say that their customer service people were polite, though politeness isn't gonna help me see my painting. This is Temu-level electronic trash.
Dear Anthony, Thank you for sharing your detailed feedback, and we sincerely apologize for your disappointment regarding the light output and the missing mounting screws. We take your concerns about quality and missing parts very seriously. We have sent a follow-up email to your inbox asking for a quick photo of all the accessories and hardware received so our technical team can verify the issue immediately. We want to make this right and have provided several options to resolve this for you—including a product exchange, or returning the item for a full refund. Please check your email so we can assist you directly and reach a fair resolution. Best regards, Miya Vakkerlight Customer Service Team
Ordering was easy. Shipping from overseas did not take as long as expected. Packaging was perfect to both the lamps and the shades. Lamps look great in our room. Very pleased.
Dear Virginia, Thank you so much for your wonderful review, Virginia! We are thrilled to hear that ordering was seamless, your lamps and shades arrived in perfect condition, and that they look great in your room. Providing secure packaging and reliable service for our overseas shipments is always our top priority, so knowing you are very pleased means the world to us. We truly appreciate your support and hope you enjoy the beautiful ambiance of your Reed Pillar Table Lamps for years to come! Best regards, Aletta Vakkerlight Customer Service Team
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