Vakkerlight — Handcrafted Lighting AtelierCrafted in solid brass, alabaster, and travertine — trusted by 100,000+ homes worldwide.Vakkerlight is a modern lighting destination offering curated collections of pendant lights, chandeliers, wall sconces, floor lamps, and outdoor fixtures for residential and commercial spaces. From hand-carved alabaster stone lamps to statement brass chandeliers and weather-resistant outdoor lighting, our range spans classic elegance to clean modern simplicity.We believe lighting is more than illumination — it's the architecture of atmosphere. Every fixture in our collection is selected for its ability to transform a room, blending artisan craftsmanship with contemporary design sensibility. Materials are chosen not for the season, but for the decade. Joints are hand-soldered. Finishes are plated to hold up under sun and steam.What you can count on· One-year warranty on every fixture — manufacturing defects covered, no questions· Complimentary standard shipping across the United States· UL certified across the range — every fixture meets US electrical safety code, with damp-rated documentation where the room calls for it· Custom wooden crates for oversized fixtures — form-fit foam, felt linings, survives forklift handling· Insured end-to-end — general liability coverage from our atelier to your final delivery· California-based care team — a real specialist replies within 24 hours, with full authority to refund, replace, or repairFor designers, architects, and hospitality projects, we offer trade pricing, a dedicated project specialist, complimentary 3D visualisation, and custom finishes & sizing on most fixtures — often without surcharge.Where to find usShop Our CatalogueTrade Account — Designers & HoteliersContact Care Team →
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Is Vakkerlight legit?
Vakkerlight (vakkerlight.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 63% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-28.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the lighting fixtures are beautifully designed, unique, and make a wonderful addition to their home decor. Buyers also appreciate the support team, noting that representatives are friendly and quick to respond when answering questions.
However, some customers also noted that delivery times are exceptionally long because orders frequently take many weeks to arrive from overseas. Furthermore, people experienced issues with product quality, reporting that items arrived damaged, cracked, or falling short of expectations. Some reviewers also mentioned receiving partial orders or items that did not match the advertised descriptions.
Auto-generated from all reviews of this business. For reference only.
The delivery took way too long. I never would have ordered this item. I now have to hire an electrician to assemble and install the light fixture - and that will take weeks and cost more than the light.
Reply from Vakkerlight2026-08-01
Dear John,
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration caused by the long shipping duration and installation timing.
We would like to clarify that our standard free shipping option is via ocean freight, which typically takes 4 to 6 weeks to clear customs and reach its destination. For customers with urgent timelines, we also provide an expedited air freight option at checkout (1-2 weeks). We noticed that you selected standard shipping 4-6 weeks when placing your order. We sincerely regret that the standard transit time did not meet your expectations for this project.
We have already reached out to you directly via email with a solution to make things right for you. Please check your inbox so we can resolve this to your complete satisfaction!
Best regards,
Aletta
Vakkerlight Customer Service Team
Beautiful fixtures and very helpful customer support
Reply from Vakkerlight2026-07-31
Thank you so much for your kind review! We’re delighted that you love the fixtures and had a positive experience with our customer service team. Your support truly means a lot to us!
Sincerely,
Tammy Customer Service Team
Great design at a great price. The quality is not 5 star hence the great price but perfect for our space.
Reply from Vakkerlight2026-07-31
Dear Susan,
Thank you for taking the time to share your feedback with us! We are delighted to hear that you love the design of the Metal Linear Mirror Wall Light and that it fits perfectly in your space.
We always strive to deliver a balance of design, quality, and affordability. Your thoughts are deeply appreciated, and we will continue working hard to refine our craftsmanship.
Thank you again for choosing Vakkerlight! If you ever need anything in the future, please feel free to reach out to us.
Best regards,
Aletta
Vakkerlight Customer Service Team
I’m truly thrilled to hear that you are happy with your lights and that I was able to assist you throughout the process. Your kind words mean so much to me personally!!!
Your feedback is such a great encouragement to me, and it truly motivates me to continue providing the best service I can.
Thank you again for choosing Vakkerlight and for taking the time to share your experience. I hope your lights continue to bring warmth and beauty to your home for many years to come! ✨
Warm regards,
Carmen
Customer Service Team
trusted company. Everything came packaged well and in good timing.
Reply from Vakkerlight2026-07-31
Thank you so much for your kind review! We’re delighted to hear that your order arrived well packaged and within a good timeframe. We truly appreciate your trust and support!
— Vakkerlight Team
After writing my review, the company agreed to a full refund.
My light didn't function at all, had cosmetic damage and I'm only receiving a partial refund, shipping is being subtracted, which is nearly a third of the cost of the lamp. Very disappointed.
Reply from Vakkerlight2026-07-31
Dear Krystal,
Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the damaged item you received.
We would like to clarify that our customers are never required to ship damaged items back to us.
We have sent a detailed email directly to your inbox with updated, stress-free options to ensure this is resolved to your satisfaction. Please check your inbox at your earliest convenience so we can assist you right away.
Warm regards,
Ling
The Vakkerlight Team
Customer service is trash, make it to believe product is from California and it sits on a freight boat from China for 6 weeks and you have to then pay to return it by yourself
Reply from Vakkerlight2026-07-31
Dear Jason,
Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the international shipping timeline during your project.
While our corporate office is based in the US, our primary manufacturing studio operates in Asia, which requires international ocean freight for certain lighting fixtures. We completely understand your concern regarding transit times and apologize for any inconvenience caused during your wait.
We see that your package has been successfully delivered. Our customer service team has already reached out to you directly via email to offer a solution as a gesture of goodwill for the delay.
Please check your inbox at your convenience—we are fully committed to ensuring a satisfactory resolution for you!
Best regards,
Miya
Customer Support Team | Vakkerlight
I'm always a little nervous ordering from overseas suppliers however my floor lamp was of exceptional quality. There was an issue with the lampshade and they were very prompt and proactive in addressing this situation. I would not have any hesitation in recommending them to anyone who is looking for an extensive range of lighting an excellent customer service.
Reply from Vakkerlight2026-07-29
Thank you so much for your thoughtful review! We’re delighted to hear that you’re happy with the quality of your floor lamp and the service you received from our team. We truly appreciate your patience while we resolved the lampshade issue, and your recommendation means a great deal to us. We hope you enjoy your lamp for many years to come!
Abby
Trying to make a return. The product didn’t have as much variation as shown in the photos. The globes looked white. Overall I would not purchase this product again. It also did not install flush with the ceiling. They suggested I donate the item and even though I paid over $700 for the light they said they would refund $200 and I donated the fixture that was unusable and not as described. I’m not sure if I will receive the $200 refund or not. I haven’t seen it yet.
Reply from Vakkerlight2026-07-29
Hi,
We’re sorry to hear that you’ve had difficulty with your return.
We have already contacted you by email to request the details of your return request so we can review the situation and assist you with the next steps. Please check your inbox and spam folder for our message.
You may also contact us directly at [email protected] anytime if you need further assistance. We’ll be happy to help resolve this for you.
Best regards,
Tammy
Vakkerlight Customer Service Team
As a designer, I rely on good communication. I ordered some pieces for our client and when a piece became delayed because of protection issues I received no heads up after weeks of waiting for the delivery. I reached out to the team at that time they let me know there was a problem with production and that it would take five more weeks for my items when I ask them to expedite shipping at their cost they would not give me any sort of expedited shipping unless I paid for it-this after waiting about eight weeks for something that was supposed to be available in immediately and no communication.
Reply from Vakkerlight2026-07-30
Dear Violet,
Thank you for sharing your feedback with us. We deeply apologize for the shipping delay and, most importantly, for the lack of proactive communication regarding your order. As a design professional, we fully recognize how critical timely updates are for your client projects, and we sincerely regret the frustration this situation caused.
We are actively reviewing our order notification systems to ensure our customers are promptly informed of any unexpected delays moving forward.
Our customer service manager has sent you a direct email with a sincere apology and a resolution offer to help make things right. Thank you again for your candid feedback, and we look forward to assisting you further via email.
Best regards,
Miya
Vakkerlight Customer Service Team
Lights took about a month to arrive but we knew that ahead of time. Unfortunately color of light didn't work with our remodel so had to ship them back - which ended up being pricey but the company did offer to refund a small portion and to keep the lights. 5 stars is for a great product even though not used and for the customer service - very, very responsive and helpful - which seems to be rare these days!
Reply from Vakkerlight2026-07-30
Thank you so much for your thoughtful review and for your understanding regarding the delivery timeframe. We’re sorry the color was not the right match for your remodel and that the return shipping was costly.
We truly appreciate your kind words about the quality of the lights and the support you received from our customer service team. Your five-star rating means a great deal to us, and we’re grateful we could make the process as helpful and responsive as possible.
Abby
Need to return. No standard box for connecting to US electrical fixture.
Karen
Reply from Vakkerlight2026-07-30
Dear Karen,
Thank you for your feedback, and we sincerely apologize for any confusion regarding the installation setup of your Zara Circular Wood Ceiling Lamp.
We would like to reassure you that our fixtures are designed to be fully compatible with standard US electrical systems. This ultra-slim ceiling lamp uses a direct flush-mount bracket layout designed to cover and connect directly to the standard junction box embedded inside your ceiling. No separate external connection box is required on the fixture itself, and no parts are missing.
Our customer service team has emailed you the detailed step-by-step wiring and mounting guide to share with your electrician.
We are committed to ensuring every customer enjoys a seamless installation. Please feel free to reply to our email directly if you or your electrician need any additional assistance—we are always here to help!
Best regards,
Aletta
Vakkerlight Customer Service Team
Thank you so much for your review! We’re delighted to hear that you like the light and that it looks great in your space. We truly appreciate your support and hope you enjoy it for many years to come!
Abby
The light we received was well made, solid, and looked great. It also had a terminal block instead of wire nuts which was a nice surprise, and it came with bulbs. All good. The downside was it took four weeks to arrive, which has put us significantly behind schedule since this was a sample and now I'm expecting I have to wait another four weeks for the rest of the order.
Reply from Vakkerlight2026-07-29
Dear,
Thank you for taking the time to share your feedback and for your kind words regarding the craftsmanship, build quality, and included bulbs for our Edie Wall Lamp! We are thrilled to hear that you were pleased with the fixture itself.
Regarding the delivery timeframe, we noticed that your sample order was placed under our Standard Shipping option (which has an estimated delivery window of 4 to 6 weeks). While your package arrived safely right on schedule within 4 weeks, we completely understand how important timing is for your project timeline.
For the rest of your order, we would love to help you stay on schedule! Please feel free to reach out to our team at [email protected] before or right after placing your next order. We will be more than happy to discuss expedited shipping options to ensure your remaining fixtures reach you much faster.
Thank you again for choosing Vakkerlight, and we look forward to assisting you with your project!
Best regards,
Miya
Vakkerlight Customer Service Team
The bird wall lamps are a wonderful artsy addition to our living room. When there was a slow down in processing due to a national holiday, the company explained everything and gave me an accurate timeline. I will definitely order from Vakkerlight again!
Reply from Vakkerlight2026-07-27
Thank you so much for your thoughtful review! We’re delighted to hear that the bird wall lamps have become such a beautiful and artistic addition to your living room.
We also truly appreciate your patience and understanding during the holiday delay. It means a lot to know that our updates and delivery timeline were helpful.
We look forward to serving you again in the future!
Warm regards,
Tammy
Vakkerlight Customer Service Team
It took a little while to arrive but it’s perfect! Beautiful wood, even the cable is really nice, and it’s the perfect size.
Reply from Vakkerlight2026-07-28
Thank you so much for sharing your wonderful feedback!
We truly appreciate your patience while waiting for your order, and we’re so happy to hear that it was worth the wait.
It’s wonderful to know that you love the natural wood , the cable details, and the overall size of the lamp. We put a lot of care into every detail of our designs, and your kind words mean a lot to our team and our craftsmen.
Thank you again for choosing Vakkerlight and for taking the time to share your experience. We hope your new lamp brings warmth and beauty to your space for many years to come!
Took months to receive my order and what I did receive was no where close to the quality nor price advertised. Equivalent to Amazon quality. I wouldn’t recommend purchasing from this company. Only gave 2 stars vs 1 because there customer service gave me a very small (10%) refund due to the extended delay on receiving my order.
Reply from Vakkerlight2026-07-28
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during the purchase and shipping process.
Regarding delivery time, your order was shipped via standard delivery, with an estimated delivery time of 4-6 weeks. Due to an unexpected delay caused by routine customs inspection, our customer service team has kindly refunded a portion of the payment.
Regarding product quality, we have always prided ourselves on high-quality products, and we sincerely apologize that the lighting fixtures did not meet your expectations. Please specify what aspects you are dissatisfied with. Please send an email to [email protected] with detailed information or photos so we can investigate immediately.
We also fully understand your concerns about price. Our pricing reflects our genuine commitment to the exquisite craftsmanship and quality assurance behind our products:
"Zero-Defect" Quality Inspection: Every product undergoes 100% manual inspection before shipment—from electrical wiring safety to surface treatment—ensuring that the product leaves our factory in perfect condition.
All-inclusive door-to-door delivery: Our prices include all international shipping costs, and fragile parts are protected by reinforced professional packaging, so you don't need to pay any additional logistics fees.
"Zero-risk" after-sales commitment: We offer a 3-year warranty on our products and guarantee 100% free returns and exchanges in the event of damage during transportation or verified quality defects.
Investing in lighting fixtures is ultimately about long-term durability and peace of mind. Choosing us gives you a complete service process—pre-shipment inspection, door-to-door delivery, and dedicated after-sales support.
We look forward to having the opportunity to solve your problems directly. If you have any questions, please feel free to contact us at [email protected], and we will be happy to assist you.
Sincerely,
Tammy
Customer Service Team
Shipping took about a month, but once I got the lamp I ordered I was pleasantly surprised. It looks cute in my space.
Reply from Vakkerlight2026-08-04
Thank you so much for your patience! We’re delighted to hear that the lamp was worth the wait and looks cute in your space. We truly appreciate your support and hope you enjoy it for years to come.
Sincerely yours,
Tammy Customer Service Team
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with the quality of your purchase. We truly appreciate your support and hope you enjoy your light for many years to come!
Abby
Everything I expected….and
You don’t skimp on packaging. very impressed.
Reply from Vakkerlight2026-07-27
Thank you so much for your wonderful review! We’re thrilled to hear that everything met your expectations and that you were impressed with the packaging. We take great care to ensure every item arrives safely and in perfect condition. We truly appreciate your support and hope you enjoy your new light for many years to come!
Best regards,
Abby
Customer Service Team
