Vakkerlight — Handcrafted Lighting AtelierCrafted in solid brass, alabaster, and travertine — trusted by 100,000+ homes worldwide.Vakkerlight is a modern lighting destination offering curated collections of pendant lights, chandeliers, wall sconces, floor lamps, and outdoor fixtures for residential and commercial spaces. From hand-carved alabaster stone lamps to statement brass chandeliers and weather-resistant outdoor lighting, our range spans classic elegance to clean modern simplicity.We believe lighting is more than illumination — it's the architecture of atmosphere. Every fixture in our collection is selected for its ability to transform a room, blending artisan craftsmanship with contemporary design sensibility. Materials are chosen not for the season, but for the decade. Joints are hand-soldered. Finishes are plated to hold up under sun and steam.What you can count on· One-year warranty on every fixture — manufacturing defects covered, no questions· Complimentary standard shipping across the United States· UL certified across the range — every fixture meets US electrical safety code, with damp-rated documentation where the room calls for it· Custom wooden crates for oversized fixtures — form-fit foam, felt linings, survives forklift handling· Insured end-to-end — general liability coverage from our atelier to your final delivery· California-based care team — a real specialist replies within 24 hours, with full authority to refund, replace, or repairFor designers, architects, and hospitality projects, we offer trade pricing, a dedicated project specialist, complimentary 3D visualisation, and custom finishes & sizing on most fixtures — often without surcharge.Where to find usShop Our CatalogueTrade Account — Designers & HoteliersContact Care Team →
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Is Vakkerlight legit?
Vakkerlight (vakkerlight.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 63% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-28.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the lighting fixtures are beautifully designed, unique, and make a wonderful addition to their home decor. Buyers also appreciate the support team, noting that representatives are friendly and quick to respond when answering questions.
However, some customers also noted that delivery times are exceptionally long because orders frequently take many weeks to arrive from overseas. Furthermore, people experienced issues with product quality, reporting that items arrived damaged, cracked, or falling short of expectations. Some reviewers also mentioned receiving partial orders or items that did not match the advertised descriptions.
Auto-generated from all reviews of this business. For reference only.
Quality is far below expectations and shipping time was very long. This site is extremely misleading, you get the expectation of high quality products, but in reality it's low quality cheap plastic and scary wiring. Complete waste of money and effectively impossible to return. Two stars because you do in fact actually get a product.
Reply from Vakkerlight2026-08-14
Thank you for sharing your feedback. We’re sorry to hear that the fixture did not meet your expectations.
We would really like to understand specifically which parts of the quality, finish, or construction you were dissatisfied with. Please feel free to send photos and details, along with your order number, to [email protected], and our team will review the issue carefully.
We would also like to clarify that the materials listed for this fixture are metal, aluminum, and acrylic. Metal and aluminum are commonly used for the structural components because they provide strength while keeping the fixture relatively lightweight, while acrylic is typically used for the light-diffusing components to create a softer and more even light output.
Regarding delivery, your order was placed with our standard shipping service, which has an estimated transit time of approximately 4-6 weeks after shipment, and the package was delivered within this stated timeframe. We understand, however, that this can still feel like a long wait.
Most importantly, if there is a genuine quality issue with the fixture or any concern regarding the electrical components, please contact us directly. We will investigate it and, if a quality issue is confirmed, we will assist with the appropriate return, replacement, or other resolution.
We hope you’ll give us the opportunity to review the issue and make this right.
Sincerely,
Tammy Customer Service Team
The ceiling fan is very nice, but I should note that when they say the fan blades are "molded walnut " that apparently means plastic... though a good one. The main contention i have is the incredible amount of time it took for delivery. It was 2 months... AND, I paid an additional $100 + for "expedited shipping" when they told me it would be at least another month if I didn't. And even then, it was weeks. I will say, customer service was prompt and professional. Truth is, Vakkerlight has other lights and fans that i am pretty interested in... but I just can't see myself putting myself through that ordeal again.
Reply from Vakkerlight2026-08-14
Hello Michael,
Thank you for taking the time to share your review and for your kind words regarding our customer service team.
We sincerely apologize for the longer delivery time you experienced. Due to high seasonal demand for our ceiling fan lights, manufacturing lead times took longer than expected. Regarding the materials, the Sirocco Breeze fan features high-durability ABS blades with a walnut grain finish (as listed in our product specifications) to prevent warping and ensure long-term stability and balance.
We have reached out to you directly via email to assist you further and share information about our US-stocked items for faster delivery. We truly appreciate your feedback and hope to have the opportunity to serve you again!
Best regards,
Ling
Customer Service Team
I ordered 28 sconces and customer service was fantastic in checking in to confirm the quantity was correct, which it was. The lights arrived as planned, installation was smooth and they look great. No defects. The product page said the sconces did not come with bulbs but they sure did, so that was a bonus! I already placed another order and am looking forward to another great experience.
Reply from Vakkerlight2026-08-13
Dear Claudia,
Thank you so much for taking the time to share such a wonderful 5-star review!
We are absolutely thrilled to hear that all 28 sconces arrived in perfect condition, installed smoothly, and look fantastic in your space. Ensuring accuracy on large custom orders is always a top priority for our customer service team, and we are so glad that our check-in gave you complete peace of mind.
We also love that the included bulbs were a pleasant surprise for you!
Thank you again for your incredible trust and support—we are so honored to have you as a returning customer. Our team is already working hard on your new order to ensure it meets the exact same high standards.
Warmest regards,
Ling
Vakkerlight Team
The customer service is outstanding. They worked with us to find a way to make sure the light my client selected would have enough light for stairs. They were responsive in a timely manner and happy to assist.
Reply from Vakkerlight2026-08-13
Thank you so much for taking the time to share your wonderful feedback!
We truly appreciate your kind words and are delighted to hear that our team was able to assist you in finding the right lighting solution for your client's staircase. We understand how important proper lighting is for both the beauty and safety of a space, and we are always happy to work closely with our customers to ensure the final choice meets their needs.
Your satisfaction and trust mean a great deal to us. We’re grateful for the opportunity to be part of your project and hope the lighting brings a beautiful atmosphere to your client’s home.
Thank you again for choosing Vakkerlight. We look forward to assisting you with more projects in the future!
Warm regards,
Carmen
Customer Service Team
Great customer service! One of the mesh light pendant light was damaged in transport. I reached out to Vakkerlight and Carmen worked with her team to to ship a replacement on an expedited basis to ensure I can replace it before we close our home. Carmen worked diligently every step and had it shipoed out within a few days.
Reply from Vakkerlight2026-08-11
Thank you so much for taking the time to share your wonderful experience with us. We sincerely appreciate your encouragement and support. ❤️
We are honored to have had the opportunity to help you resolve your issue. We also greatly appreciate you contacting us promptly when you encountered a problem. Your appreciation is our greatest encouragement.
Thank you again for your trust and for choosing Vakkerlight. We hope our lighting fixtures will bring warmth and beauty to your home and accompany you through many wonderful moments!
Sincerely,
Carmen
Vakkerlight Customer Service Team
Easy website. Description match perfectly to the products. Great value.
As with everything today, check the order since returns could get costly if the product is subject to tariffs
Reply from Vakkerlight2026-08-12
Thank you so much for sharing your wonderful feedback with us!❤️
We are delighted to hear that you found our website easy to use and that the product descriptions matched your expectations. We truly appreciate your recognition of the value and quality we strive to provide.
We also appreciate your thoughtful advice about carefully reviewing product details before ordering. We always want our customers to feel confident and informed when choosing the perfect lighting for their space.
Thank you again for your support and trust. We hope to have the pleasure of serving you again in the future and helping you find more beautiful lighting pieces for your home or projects!!
Warm regards,
Carmen
Customer Service Team
Beautiful light fixtures and Great customer service
The light fixtures are beautiful and their customer service is great. Once installed, we realized they were not long enough for the ceiling height. I worked with Tammy and she was great at helping us figure out what length we'd need for the extension rods and they expedited shipping for us too!
Reply from Vakkerlight2026-08-12
Thank you so much for your kind review! We’re so glad you love the fixtures and that we were able to help find the right extension rod length for your space.
It was a pleasure working with you, and we truly appreciate your patience throughout the process. We hope everything looks perfect once the extension rods are installed!
Warmly,
Tammy
Vakkerlight Customer Service Team
Thank you so much for your kind review! We’re so happy to hear that you love the light and that it looks just like the photos. We truly appreciate your support!
Best regards,
Abby
Vakkerlight Customer Service Team
This company was great! I needed an SKP. file of a very complicated light, and they had to me in less than 48hrs! Great customer service!!!
Reply from Vakkerlight2026-08-11
Dear Matt,
Thank you so much for taking the time to leave us a wonderful 5-star review!
We are delighted to hear that our customer service team was able to provide you with the complicated SKP file within 48 hours for your project design needs. Assisting our clients smoothly and efficiently is always our top priority.
If you ever need additional 3D files, product specifications, or assistance with future lighting orders, please feel free to reach out to us anytime!
Best regards,
Ling
Customer Service Team
Excellent communication. Pleasure to do business with. Kind, supportive and responsive. Beautiful product.
Reply from Vakkerlight2026-08-09
Thank you so much for your kind words! We’re so glad you had a great experience with our team and that you love your new light. Your support truly means a lot to us, and we hope you enjoy it for many years to come! ✨
Best regards,
Tammy Customer Service Team
THERE APPEARS TO BE FINGERPRINTS ON THE INSIDE OF THE SMALL LAMP I BOUGHT. QUITE UNSIGHTLY.
Reply from Vakkerlight2026-08-08
We’re very sorry to hear about this. The lamp should have arrived clean and in good condition, and we completely understand how unsightly fingerprints inside the shade would be.
Please contact us at [email protected] with your order number and a few photos showing the marks. Our team will review this promptly and help arrange an appropriate solution for you.
Sincerely,
Tammy Customer Service Team
Ordered the Cubia Fabric Light on 02/05/26.
The clown cart of issues since has included:
- Strike 1: Website advertised as “ready to ship” with shipping in 4-6 weeks. This ended up being a blatant lie. When I emailed 4 weeks after the order date having not received any updates of tracking number I was advised that my order was still to complete production and quality checks - so not “ready to ship” at all. Offered a 5% refund for inconvenience as I had been relying on this light arriving earlier to be used. At this point I’m thinking if service/product is good from henceforth things aren’t all bad.
- Strike 2: The light arrives 03/08/2026 (three months after order placed). Contrary to the website information at that time which said it fitted E26/E27 bulbs it turns out it actually appears to have an integrated tube light. Not ideal because I’d purchased E27 bulbs in preparation for the lamp’s arrival (had three months after all) and there is now a new cost of having to get an electrician to replace the LED light strip at some point in the future when that eventually dies versus a supermarket lightbulb purchase switch. I email Vakkerlight support to seek more information on what bulb is in it - the support team emails back saying it’s an E27 which it obviously isn’t so when I send a photo they renege and then acknowledge it’s actually an integrated LED tube contrary to what’s on their website. Get offered a 10% refund at this point which would be a small fraction of what the future lamp repair cost will be but I take it because I’m already done at this point.
- Strike 3: After being used for less than 5 cumulative hours, and less than a week after delivery the lamp fails. I ask for a refund because I have clearly received a faulty product and support asks me to dismantle the lamp so they can review if it’s a LED strip or driver failure. They opine that it’s a driver failure and placate that this should be an easy fix without soldering and a replacement driver will be sent. I’m done but accept this, trusting their advice that will be easy even without electrical skills/acumen.
- Strike Four: The next day I get a contradictory email from support now requesting I take a photo of the driver “especially the label showing its input/output voltage, wattage and other specifications”. This is the end of my tether. How does the company NOT KNOW THE VOLTAGE, WATTAGE AND OTHER SPECIFICATIONS OF THEIR OWN LAMP. I respond, again, that the photos/video I have already supplied to them already best show what I am able to dismantle of the lamp, and evidently I cannot access the driver with my non-electrician skillset and knowledge set. I do not need to be responsible for destroying this already inept light.
This is not acceptable for a light that costed over $700 USD at purchase. For the third or fourth time Vakkerlight I am requesting a full refund, now publicly. I’ll bet they don’t listen to or facilitate that here either. At this point I’ve had so many defensive responses with excuses and placations that I’m not even confident they’re up to a full refund when they’ve failed a customer, repeatedly.
Would’ve been better off with a light from Ikea honestly. Do not recommend.
Update following reply from Vakkerlight: Unsurprisingly the two “hassle-free” resolution options offered by the company were two forms of light fixture/wiring replacement that I would have to use to personally conduct repair of the light despite having no prior electrical skills. No refund was offered in any form despite receiving a faulty product.
So buyer beware - if you end up with a lemon like I did they won’t greet you with a refund option and be prepared to be asked to be tech/lighting repair support yourself. They don’t tell you that on the website.
Reply from Vakkerlight2026-08-08
Hello Vicky,
Thank you for sharing your detailed feedback. We sincerely and deeply apologize for the frustrating experience, miscommunications, and inconvenience you encountered regarding shipping, product specifications, and the subsequent light failure.
We completely agree that asking you to troubleshoot or disassemble electrical components without clear guidance was unacceptable and stressful. We take full responsibility for these communication lapses and are actively updating our product documentation to prevent this from happening again.
Please rest assured that we are 100% committed to taking full responsibility under warranty and making this completely right for you. We have sent a follow-up email directly to your inbox with two concrete, hassle-free solutions for you to choose.
We truly want to ensure you end up with a reliable, working fixture that you love. Please check your inbox at your convenience so we can arrange the best resolution for you immediately.
Warm regards,
Miya
Vakkerlight Customer Care Team
Very fast response times with helpful information and/or assistance. Thank you!
Reply from Vakkerlight2026-08-08
Thank you so much for your kind words and for taking the time to leave us such a wonderful review.
We are truly happy to hear that our response speed and assistance were helpful to you. Providing timely and thoughtful support is always our priority, and your appreciation means a lot to our team. ❤️
Thank you again for choosing Vakkerlight. We truly appreciate your trust and support, and we look forward to assisting you again in the future.
Warm regards,
Carmen
Vakkerlight Customer Service Team
Delivery time was excessive, was not advised that they order from China to get the order send.
Items not as in the picture. The description never mentions that item might not be as advertised.
Reply from Vakkerlight2026-08-08
Hi,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
We’d like to clarify that while our office is located in the United States, our factory and main fulfillment center are located in Asia. Our products are shipped directly from our factory to customers worldwide.
Regarding the delivery time, your order was placed with our standard shipping option, and according to our records, the package was delivered within the estimated timeframe for that shipping method.
We are also concerned to hear that you feel the items you received do not match the product photos. Could you please send us photos showing the differences you noticed, along with your order number, to:
[email protected]
Once we receive the photos, our team will review them carefully and help determine the best solution.
Best regards,
Tammy
Vakkerlight Customer Service Team
Very responsive customer service, quickly sending a replacement part and working through videos to help me with assembling. I’ve had only great experiences with this company.
Reply from Vakkerlight2026-08-06
Dear Lucia,
Thank you so much for leaving us such a wonderful 5-star review!
We are absolutely delighted to hear that our customer support team was able to assist you with the replacement parts and video guidance for your assembly. Ensuring our customers have a seamless and enjoyable experience with Vakkerlight is always our top priority.
We truly appreciate your support and trust in our brand, and we hope you enjoy your lighting fixture for many years to come! Please feel free to reach out to us anytime if you need further assistance.
Warmest regards,
Ling
Vakkerlight Team
The black raven lamp is a wonderful, witty addition to our home decor. It’s highly detailed and well-made. Shipments from Vakkerlight always take much longer than expected, but are usually worth the wait.
Reply from Vakkerlight2026-08-07
Dear Rosemary,
Thank you so much for your wonderful 5-star review and for continuing to choose Vakkerlight for your lighting needs! We are absolutely thrilled to hear that the Black Raven Lamp is a witty and well-made addition to your home decor.
We also want to sincerely thank you for your candid feedback regarding our shipping times. Because our pieces undergo rigorous quality checks and are shipped internationally via standard transit, deliveries can sometimes take longer than we would ideally like. We truly appreciate your patience and want you to know that we are continuously working with our logistics partners to improve our delivery speeds.
Hearing that our pieces are "worth the wait" means the absolute world to our team. Thank you again for your continued trust and support, and we look forward to bringing more unique designs to your home in the future!
Best regards,
Aletta
Vakkerlight Customer Service Team
Love the light, the construction, the instructions and the color. The delivery time took too long.
Reply from Vakkerlight2026-08-07
Hi,
Thank you so much for your feedback. We’re very happy to hear that you love the light, its construction, the instructions, and the color.
We also appreciate your comment regarding the delivery time. Your order was placed with our standard shipping method, which has a longer transit time, and the package was delivered within the estimated timeframe provided for standard shipping.
We completely understand that the wait can still feel long, especially when you’re excited to receive and install your new light, and we truly appreciate your patience throughout the process.
Thank you again for choosing Vakkerlight and for sharing your experience with us.
Best regards,
Tammy
Vakkerlight Customer Service Team
I was sent an email from you, letting me know the product would arrive on June 24th. I scheduled an electronician based on this information. However, the product arrived 7 weeks later. I reached out on June 25th to inquire, I was informed the email was sent by mistake, but it was too late for me to change the electronician. I had to purchase another product from another merchant. Then I asked to be refunded I was told I could only be refunded 15%. Now I have a fan, I cannot use.
Reply from Vakkerlight2026-08-07
Dear
We sincerely apologize for the inconvenience and confusion caused by the incorrect estimated delivery date in the automatically sent email.
Our factory is located in Asia, and your order was shipped from Asia via your chosen standard sea freight method, which typically takes approximately 4-6 weeks. While the automatically generated estimated delivery time in the order system was inaccurate, your package has arrived within the standard shipping timeframe.
When you contacted us to cancel your order, the goods had already entered the customs clearance process. Unfortunately, once a package enters the customs clearance process, we cannot intercept or cancel the shipment.
You also mentioned that you now have a non-functional fan. Is there a functional problem with the fan, or is it because you purchased other products and no longer need it?
We have sent you an email regarding this matter. Please check your inbox; we will be happy to assist you.
Sincerely,
Abby
Vakkerlight Customer Service Team
Our light arrived after about 10 weeks in a very secure wooden box that did a great job protecting the light. Unfortunately, the light had a manufacturing defect in that the globe was installed crooked. I was able to disassemble the base by removing two nuts and realigned the plastic holder with some difficulty. After reassembly, the light is now looking and wortas it should. It lights our porch and path nicely all night in auto mode. We are pleased with the light.
Reply from Vakkerlight2026-08-07
Thank you so much for sharing your experience. We’re very sorry that the globe arrived misaligned, and we truly appreciate your patience and effort in getting it adjusted.
We’re glad to hear that the packaging kept the fixture well protected and, most importantly, that the light is now working properly and lighting your porch and pathway beautifully throughout the night.
Thank you again for your understanding and feedback. We hope you continue to enjoy your light for many years to come!
Best regards,
Abby
Vakkerlight Customer Service Team
