Vakkerlight — Handcrafted Lighting AtelierCrafted in solid brass, alabaster, and travertine — trusted by 100,000+ homes worldwide.Vakkerlight is a modern lighting destination offering curated collections of pendant lights, chandeliers, wall sconces, floor lamps, and outdoor fixtures for residential and commercial spaces. From hand-carved alabaster stone lamps to statement brass chandeliers and weather-resistant outdoor lighting, our range spans classic elegance to clean modern simplicity.We believe lighting is more than illumination — it's the architecture of atmosphere. Every fixture in our collection is selected for its ability to transform a room, blending artisan craftsmanship with contemporary design sensibility. Materials are chosen not for the season, but for the decade. Joints are hand-soldered. Finishes are plated to hold up under sun and steam.What you can count on· One-year warranty on every fixture — manufacturing defects covered, no questions· Complimentary standard shipping across the United States· UL certified across the range — every fixture meets US electrical safety code, with damp-rated documentation where the room calls for it· Custom wooden crates for oversized fixtures — form-fit foam, felt linings, survives forklift handling· Insured end-to-end — general liability coverage from our atelier to your final delivery· California-based care team — a real specialist replies within 24 hours, with full authority to refund, replace, or repairFor designers, architects, and hospitality projects, we offer trade pricing, a dedicated project specialist, complimentary 3D visualisation, and custom finishes & sizing on most fixtures — often without surcharge.Where to find usShop Our CatalogueTrade Account — Designers & HoteliersContact Care Team →
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Is Vakkerlight legit?
Vakkerlight (vakkerlight.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 63% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-28.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the lighting fixtures are beautifully designed, unique, and make a wonderful addition to their home decor. Buyers also appreciate the support team, noting that representatives are friendly and quick to respond when answering questions.
However, some customers also noted that delivery times are exceptionally long because orders frequently take many weeks to arrive from overseas. Furthermore, people experienced issues with product quality, reporting that items arrived damaged, cracked, or falling short of expectations. Some reviewers also mentioned receiving partial orders or items that did not match the advertised descriptions.
Auto-generated from all reviews of this business. For reference only.
Final update on my experience with Vakkerlight.
I want to be fair in my review: Vakkerlight did ultimately refund my money, and I appreciate that they resolved the financial side of the issue.
That said, my overall experience was disappointing. The light I received was poor quality and, most importantly, it did not work. What was particularly frustrating was the process of trying to resolve the issue.
My advice to anyone considering purchasing from Vakkerlight is to read the reviews very carefully and critically. Look beyond the overall star rating and pay attention to the details of individual customers' experiences, particularly comments about product quality, functionality, shipping, and customer service.
My experience was poor, even though the company ultimately did the right thing by issuing a refund. I would personally be very cautious about purchasing from them again.
Reply from Vakkerlight2026-08-22
Dear Derrick,
Thank you for taking the time to share your updated feedback with us and for acknowledging that our team processed a full refund for your order.
We sincerely apologize for the inconvenience and frustration you experienced. Receiving a defective fixture that tripped your breaker is completely unacceptable, and we deeply regret that our initial support response did not meet your expectations or solve the problem as quickly as it should have. We fully understand why this process felt exhausting and disappointing for you.
Please rest assured that we take your comments regarding product quality, functionality, and customer service very seriously. We have already reported this issue to our quality control and factory engineering teams to ensure that rigorous electrical testing is conducted before any item leaves our warehouse. Additionally, we are retraining our support team to streamline our resolution process so that issues are handled more swiftly and seamlessly in the future.
We truly appreciate your honesty, patience, and cooperation throughout this process. Should you ever have any further questions or require assistance in the future, please feel free to reach out to us directly.
Best regards,
Miya
Vakkerlight Customer Service Team
After pointing out some issues with the lamp I purchased, Vakkerlight addressed them very quickly
Reply from Vakkerlight2026-08-23
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are happy to hear that our team was able to address the issues with your lamp quickly.
At Vakkerlight, we always strive to provide not only beautiful lighting products but also responsive and reliable customer support whenever our customers need assistance.
Thank you again for your trust and support. We hope you enjoy your lamp for many years to come!
Warm regards,
Tammy
Vakkerlight Customer Service Team
Love the light. This is the second one I’ve purchased. Very happy with the product, although they do take a while to be delivered, but I totally understand because of where they’re shipped from. Worth the wait.
Reply from Vakkerlight2026-08-23
Thank you so much for taking the time to share your wonderful feedback!
We’re truly delighted to hear that you love your light and that this is your second purchase from Vakkerlight. It means a lot to us to have your continued trust and support.
We’re also very happy to know that the quality and design were worth the wait. Since our products are carefully made and shipped internationally from our factory, the delivery process can sometimes take longer, and we truly appreciate your understanding and patience.
Thank you again for choosing Vakkerlight for your home. We hope your new light continues to bring warmth and beauty to your space, and we look forward to creating more pieces you’ll love in the future!
Warm regards,
Carmen
Customer Service Team
Molten glass pendant lightordered this pendant light brcause I…
I ordered this pendant light because I found it unusual and beautiful in the pictures. Ordering was easy enough. It took a bit to get here but earlier than anticipated. Finally got hung and I am so enamored! Pretty when off but stunning (my opinion) when on! Perfect for me!
Reply from Vakkerlight2026-08-22
Thank you so much for taking the time to share your wonderful experience! We’re thrilled to hear that you love your Modern Lava Pendant Lamp.
It means a lot to us that you found the design unique and beautiful, and we’re especially happy to know that it looks stunning when illuminated. We always hope our lighting can bring both style and warmth to your space.
Thank you again for choosing us and for your kind words. We truly appreciate your support and hope your new pendant light continues to brighten your home for years to come!
Warm regards,
Carmen
Vakkerlight Customer Service Team
I ordered a lamp that arrived with a very damaged, dented shade. Things happen. I get this. However, I sent Vakker an email about the damage the day I received the lamp - 3 days ago - and I have yet to receive their response. Further, since I waited over 2 months to receive the lamp, I am concerned about another long wait before receiving a replacement shade, assuming that Vakker does respond. Another issue is that the shade was described as brown but it is actually black - I much prefer brown. Finally, Vakker's package tracking system is not updated in a timely fashion; my package was identified as being in customs even on the day it was delivered.
Reply from Vakkerlight2026-08-22
Dear Sheila,
Thank you for sharing your feedback, and we sincerely apologize for the damaged shade and any frustration caused by your order experience.
We want to clarify that our customer support team responded to your initial email on August 19th (the same day you contacted us). It is possible that our reply was filtered into your spam/junk folder. We have also just sent a follow-up email to your inbox with solution options so we can assist you directly.
Regarding the damage in transit, we are fully prepared to issue a replacement shade for you right away. Our team is standing by to review your photos and resolve the missing hardware and color concerns for you immediately.
Please check your email/spam folder so we can fast-track this resolution for you.
Best regards,
Miya
Vakkerlight Customer Service Team
Thank you so much for your five-star review! We are delighted to know that you like this new lamp and are satisfied with the customer service from our Vakkerlight team. Your support means a lot to us. Please feel free to contact us if you have any needs in the future.
Fixture was as advertised. Beautiful fan. It did take a long time to receive the product.
Reply from Vakkerlight2026-08-19
Thank you so much for taking the time to leave us a 5-star review! We are delighted to hear that you love your beautiful new fan and that the fixture was exactly as advertised.We truly appreciate your patience and your support for Vakkerlight. If you need any further assistance, please don't hesitate to reach out.
Poor packaging my light took a very long time to arrive and it’s broken
Reply from Vakkerlight2026-08-20
Dear Lynn,
Thank you for your feedback, and we sincerely apologize for the damage your order sustained during transit and the delay. We completely understand your disappointment after eagerly awaiting your new lighting.
As soon as you brought this to our attention, our team reached out and arranged a brand-new replacement fixture at no additional cost. To ensure it arrives safely, we have specifically instructed our warehouse to apply extra protective packaging and clearly label the package as "FRAGILE."
We take product protection very seriously and are actively working with our logistics partners to strengthen our packaging standards. If you need any further assistance, please feel free to reply directly to our email thread.
Best regards,
Aletta
Vakkerlight Customer Service Team
The pendant lights arrived in excellent condition. The delivery time was worth the wait.
Reply from Vakkerlight2026-08-20
Dear Rose,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
We are thrilled to hear that your Roma Pendant Lamps arrived in excellent condition and that they were worth the wait. Your patience and kind words mean the world to our team!
We hope these lamps add a beautiful atmosphere to your home in Austin. Please feel free to reach out if you ever need anything else in the future!
Best regards,
Aletta
Vakkerlight Customer Service Team
Great lamp. We love the color , style and the quality. I wish it came a little quicker but it was worth the wait.
Reply from Vakkerlight2026-08-18
Thank you so much for your kind review! We’re so happy to hear that you love the color, style, and quality of the lamp.
We also really appreciate your patience with the delivery time, and we’re glad to know it was worth the wait.
Thank you again for choosing Vakkerlight. We hope you enjoy your new lamp for many years to come!
Best regards,
Tammy
Vakkerlight Customer Service Team
product took many weeks to arrive, way past the original delivery date. When it arrived, it was cracked and chipped. I sent photos and tried to start a return. In response, I got a condescending email asking me to send more photos and claiming that it was only "minor" chips, which was not true. The illumination was so ineffective that I ditched the whole product and bought a lamp 5 times less expensive on Amazon.
Reply from Vakkerlight2026-08-19
We’re truly sorry to hear about your experience and apologize for the inconvenience caused by the delayed delivery and the damage to your item.
We have already reached out to you via email and are working with you directly to find a suitable resolution. We sincerely appreciate the opportunity to address your concerns and make this right.
Thank you for your patience, and we look forward to resolving this with you.
Best regards
Customer Service Team
Thank you so much for your wonderful review! We’re delighted to hear that the light fits perfectly over your table and that you’re happy with the value. We truly appreciate your support and hope you enjoy it for many years to come!
Abby
It doesn’t work. The lamp doesn’t turn on. And the rod keeps tilting despite assembling a few times. The base cover is a flimsy stick on. Not worth it.
Reply from Vakkerlight2026-08-15
Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced with the lamp.
Our customer service team has already reached out to you by email to help troubleshoot the problem and provide a solution. Please check your inbox when you have a chance and reply to our email so we can assist you further.
We appreciate the opportunity to make this right.
Best regards,
Abby
Vakkerlight Customer Service Team
Only after we installed the light and turned it on, did we realize the terrible yellow glow it gives off because of the color of the shades. This was for our bedroom but it projects the light down and feels like a spotlight. I was expecting the two layers to be similar sizes but the smaller shade is at least 5 inches smaller than the outer layer and doesn't look like the product pictures.
Reply from Vakkerlight2026-08-15
Dear Leigh,
Thank you for sharing your feedback, and we sincerely apologize for the disappointment you experienced with the lighting cast and shade proportions of your Pendant Light.
We take product quality and design accuracy very seriously. The fixture comes with a complimentary 3000K warm LED bulb, which can create a heavier yellow hue through the fabric—swapping this for a 4000K neutral bulb often creates the crisp, balanced illumination desired for bedroom spaces. Regarding the shade sizing, we would love to inspect your fixture to verify if there was any manufacturing variation.
We have sent you a detailed private email containing your photo request and a friendly solution to properly resolve your issue.
Please kindly check your inbox when you have a moment. We look forward to working with you to resolve this to your satisfaction!
Best regards,
Aletta
Vakkerlight Customer Service Team
Miya & Ling were so helpful and nice when I requested some further information on tracking! Thanks so much, and our client will love these gorgeous sconces! :)
Reply from Vakkerlight2026-08-15
Dear Lisa,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
We are absolutely thrilled to hear that you had a great experience with our team member, and that your client loves the gorgeous sconces. Providing friendly and transparent tracking updates is always our top priority.
It was a true pleasure assisting you with your project, and we look forward to working with you again on future designs!
Warmest regards,
Ling
Vakkerlight Team
The last of the material is still in China, i don't feel we were given the correct shipping times on our orders.
Reply from Vakkerlight2026-08-15
Thank you for taking the time to share your feedback. We truly appreciate your support and understand your concerns regarding the delivery timeline.
We would like to sincerely apologize if the expected timeframe was not clear enough. Your order was a custom-made lighting product, which requires additional production time to ensure the specifications, materials, and quality meet our standards before shipment.
Since our products are carefully manufactured at our factory in Asia and then shipped internationally, the process includes production, quality inspection, export arrangements, and international transportation. This allows us to provide more customization options and maintain the quality of our products, but it can take longer than standard ready-to-ship items.
We truly appreciate your patience while we complete the final steps of your order. We are actively following up with our production and shipping teams to ensure your package moves forward as quickly as possible.
Thank you again for choosing Vakkerlight, and we hope you will enjoy your custom lighting piece once it arrives.
Warm regards,
Carmen
Customer service team
The lighting fixtures have all been beautiful. I’ve now ordered for five from this place and plan to order a few more for the rest of my home. One item came with a cracked piece of glass and they were very quick to replace. No questions asked. I found the support team to be responsive and helpful. You do have a very long wait time even with expedited shipping so if you need something immediately, this is not the place to order from but if you have time and patience, it can sometimes take 1 to 2 months for the order to arrive. Will definitely be happy once it comes!
Reply from Vakkerlight2026-08-15
Thank you so much for your thoughtful review and for choosing us for multiple lighting pieces throughout your home.
We’re delighted to hear that you love the fixtures and that our support team was able to quickly assist with the damaged glass replacement. We also truly appreciate your patience and your honest feedback regarding the shipping time. We’re continuously working to improve the delivery experience for our customers.
Thank you again for your continued support — we look forward to helping you with the rest of your home!
Best regards,
Abby
Vakkerlight Team
I ordered 3 ceiling fans back in December. They have been amazing for the summer! Beautiful too, gets the guests going. Even when Vakkerlight's team was building them, customer service was excellent in communication.
About a week ago one of the fans was non responsive to the remote. I changed the batteries but nada. So I anxiously emailed customer service and received an response email promptly. They were kind and eager to help. I sent in a video so they could see the issue. Simple fix! They sent me instructions on how to pair the fan and remote together again and phew!! Life is better with a working fan during summertime. 10/10 experience.
Reply from Vakkerlight2026-08-13
Dear Aiyana,
Thank you so much for taking the time to leave such a thoughtful 10/10 review!
We are thrilled to hear that your Elira Vintage and Lotus Bloom ceiling fans are keeping your guests cool and your home looking beautiful this summer. We completely understand how vital a working fan is during the warm months, and we are so glad our support team could provide a quick and simple sync solution for your remote.
Your kind words mean the world to our team. Thank you for choosing Vakkerlight, and please feel free to reach out anytime if we can assist you again in the future!
Warmest regards,
Aletta
Vakkerlight Customer Service Team
Carmen was very helpful. I would do business with them again.
Reply from Vakkerlight2026-08-14
Thank you so much for your wonderful review! ❤️
Reading your kind words truly made my day. I’m so grateful to know that I was able to assist you and make your experience with Vakkerlight a positive one. Your support and encouragement mean so much to me and our entire team.
It was truly a pleasure helping you, and we sincerely appreciate your trust in us. We would be absolutely delighted to work with you again in the future and assist with any of your upcoming lighting projects.
Thank you again for choosing Vakkerlight and for your kind support. We look forward to the opportunity to serve you again soon! ✨
Warm regards,
Carmen
Vakkerlight Customer Service Team
I haven’t received my chandelier yet because of a holdup at the port. Ling went above and beyond in resolving the issue and I can’t wait for its arrival!
Reply from Vakkerlight2026-08-14
Dear Gail,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
We know how frustrating unexpected port delays can be when eagerly awaiting a new centerpiece for your home. Supporting our customers every step of the way is always our top priority, and Ling and our entire team are thrilled to know we could help bring you peace of mind during the transit process.
We are closely monitoring your shipment and can't wait for your chandelier to arrive safely and shine beautifully in your space!
If you ever need any assistance after delivery or during installation, please feel free to reach out to us anytime.
Warm regards,
Ling
Customer Service Team
