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家居与园艺

VAXLAMP

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174 条评价

3.9174 条评价
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关于 VAXLAMP

数据更新
网站
www.vaxlamp.com
分类
家居与园艺
所在地
中国
状态
待认证
近 12 个月
61 条评价
差评回复率
89%（34/38 条）
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[email protected]www.vaxlamp.com

商家自述

VAXLAMP is a trustworthy and useful store that specializes in selling room lights and room lamps. It is a professional lighting mall with a wide range of lighting products, including various types of chandeliers, pendant lights, floor lamps, wall lamps, table lamps, and more. Whether you are selecting the right lighting fixtures for your living room, bedroom, kitchen, or office, you can always find suitable products here.

以上内容由商家自行提供，未经平台核实。

VAXLAMP靠谱吗？

VAXLAMP（www.vaxlamp.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 174 条用户评价，属于家居与园艺分类，口碑一般。71% 的评价为 4 星及以上，17% 为 1 星；商家回复了 89% 的差评；评价主要围绕质量、客户服务。数据最后更新于 2026-10-25。

评价综述

AI 生成

Reviewers had a great experience with this company. People often mention that the support team is exceptionally responsive, friendly, and quick to resolve any questions or issues. Consumers are also extremely pleased with their purchases, describing the items as gorgeous, well packaged, and matching the online pictures perfectly. However, some customers also noted that shipping times can be quite long, with parcels taking up to a month to reach their destinations. A few other people also felt that certain products were of disappointing quality or arrived damaged, and they found the international return process to be particularly challenging.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

S
Salina英国 · 写过 5 条评价 · 已认证 · 体验于 2024-01-31 ·

It’s beautiful quality lamp

It’s beautiful quality lamp, I searched and come across this company who have reasonable price for this lamp. Customer service was excellent, representative are always there to help with any issues and response quickly. I would definitely recommend this company to friends and family. Thank you so much Cathy, really appreciate your support.

N
NB荷兰 · 写过 1 条评价 · 已认证 · 体验于 2024-01-26 ·

Lamp is a bad copy of the original…

Lamp is a bad copy of the original vertigo lamp. Transport with UPS was a bad experience. In total i waited a month for the lamp to be delivered. I also paid twice the import taxes, because first payment I did was not recognized by the system. I mailed and called several times, in the end it was still not updated accordingly in the system when i went to pick up the lamp at the ups access point. I could only get my packedge if i paid. Also the site did not mention any import taxes when i placed the order.

VAXLAMP 回复2024-02-26

Hi Natasa, sorry, the delay was caused by the spring festival holiday here. About the workmanship, welcome to share the images of the product you received so that we can share them with our warehouse to make improvements. There is import tax for some countries as stated on the shipping policy page. Very sorry that the experience does not meet your requirements.

Moses英国 · 写过 9 条评价 · 已认证 · 体验于 2023-12-30 ·

PATHETIC CUSTOMER SERVICE! LIARS!

I would give this a "ZERO START" if there was an option!! I received a pathetic customer service from this company! I had proof and evidence that I didn't open the box at all (I sent them multiple photos). I wanted to return the item within the stated time period. However, the owners of this company, which is by the way a Chinese owned company based out in China. VAXLAMP made it immensely difficult for me to return the item. They kept on asking me questions as to why I want to return it. When they eventually agreed after a few days they asked me to lie to the Chinese customs, and declare that the item as cheap as possible so they do not pay the extra customs charge on return. Which would mean if the item got lost, I wouldn't get the full money back that I originally paid for, and would only get a fraction of what I paid - which was a few hundred pounds for the lamp shade. This company made me go through stress and made me run around unnecessarily. They delayed my refund although it arrived to them from Manchester, England to China within days. I have proof for all this, and can substantiate my claims. I would NEVER EVER EVER order anything from this company ever again!!! PERIOD!!! They are a bunch of crooks hiding behind the Internet. Beware and don't get stung!!!

VAXLAMP 回复2024-02-02

Hi Musa, We have provided a full refund on your order, which was processed a few days after the returned package arrived. We don't think there is anything wrong with this. So, we disagree with your claims. And, we don't know why you provided such a bad review. Also, it is very strange that you asked for a full refund even without opening the box and checking the quality. It doesn't seem to us that you wanted to make a real purchase with our online store. We are from China and this is clearly stated on our contact page. We never deny this. If it is not a quality issue, we will of course ask you to return it before providing the refund. This is our policy and most stores' policies. For quality issues, we will of couse provide full refund. So, all in all, we don't see there is anything wrong with our dealing with your case.

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