PATHETIC CUSTOMER SERVICE! LIARS!
I would give this a "ZERO START" if there was an option!! I received a pathetic customer service from this company! I had proof and evidence that I didn't open the box at all (I sent them multiple photos). I wanted to return the item within the stated time period. However, the owners of this company, which is by the way a Chinese owned company based out in China. VAXLAMP made it immensely difficult for me to return the item. They kept on asking me questions as to why I want to return it. When they eventually agreed after a few days they asked me to lie to the Chinese customs, and declare that the item as cheap as possible so they do not pay the extra customs charge on return. Which would mean if the item got lost, I wouldn't get the full money back that I originally paid for, and would only get a fraction of what I paid - which was a few hundred pounds for the lamp shade. This company made me go through stress and made me run around unnecessarily. They delayed my refund although it arrived to them from Manchester, England to China within days. I have proof for all this, and can substantiate my claims. I would NEVER EVER EVER order anything from this company ever again!!! PERIOD!!! They are a bunch of crooks hiding behind the Internet. Beware and don't get stung!!!