Happy customer!
Great product, great communication and customer service. Will purchase from this company again!
关于 VAXLAMP
数据更新- 网站
- www.vaxlamp.com
- 分类
- 家居与园艺
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 61 条评价
- 差评回复率
- 89%（34/38 条）
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商家自述
VAXLAMP is a trustworthy and useful store that specializes in selling room lights and room lamps. It is a professional lighting mall with a wide range of lighting products, including various types of chandeliers, pendant lights, floor lamps, wall lamps, table lamps, and more. Whether you are selecting the right lighting fixtures for your living room, bedroom, kitchen, or office, you can always find suitable products here.
以上内容由商家自行提供，未经平台核实。VAXLAMP靠谱吗？
VAXLAMP（www.vaxlamp.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 174 条用户评价，属于家居与园艺分类，口碑一般。71% 的评价为 4 星及以上，17% 为 1 星；商家回复了 89% 的差评；评价主要围绕质量、客户服务。数据最后更新于 2026-10-25。
评价综述
AI 生成Reviewers had a great experience with this company. People often mention that the support team is exceptionally responsive, friendly, and quick to resolve any questions or issues. Consumers are also extremely pleased with their purchases, describing the items as gorgeous, well packaged, and matching the online pictures perfectly. However, some customers also noted that shipping times can be quite long, with parcels taking up to a month to reach their destinations. A few other people also felt that certain products were of disappointing quality or arrived damaged, and they found the international return process to be particularly challenging.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
product is disappointing
product is smaller, uglier and generally less desirable than indicated by site. Returns are sufficiently expensive and complex to make them unviable.
VAXLAMP 回复2024-11-13
Hi Dom, sorry to hear that the cotton cloud light can not meet your expectations. Please check our reply by email. We will provide the best solution after your details. Thank you.
stock
The light I liked was no longer in stock which was frustrating but the service i received was second to none. Very helpful
VAXLAMP 回复2024-11-08
Hi Paul, sorry for the inconvenience caused to you. We regret that you had to cancel the order as the material factory can't produce the original material in sand dune color. If you really like the cloud light in that color, please consider again if you can accept the replacement material.
Ordered lamp that matched others in our…
Ordered lamp that matched others in our home. Fast delivery.
Quality product delivered in reasonable…
Quality product delivered in reasonable time
Very prompt response and answered my…
Very prompt response and answered my all questions, very professional service
Very good service
Absolutely stunning floor lamp
Lamp is absolutely beautiful and well worth the money. It's half the price of ones I've seen in showrooms. It did take ages to arrive, even getting delayed in Hong Kong during their bank holidays season but the customer service inter-action and prompt responses throughout when I was chasing for updates was exceptional.
Very bad quality, dont buy here!
The candelier I ordered came with scratches and very low quality. It wasnt even assembled and I payed more than 200€ for it. I got a refund in the end but it took quite a lot of emails forward and backwards. Its just a scam, dont buy there!
VAXLAMP 回复2024-10-23
Hi Sophia, we are sorry that the return process made you unhappy. The scratches were caused during transportation. We quickly agreed to a full refund for you after you provided the pictures as proof. The refund was delayed for 2 days due to a payment system problem, which we also reported to you. Anyway, we are really sorry for the unpleasant shopping experience you had.
Elegant lighting. Easy to assemble.
THE BAD - The Packaging - it comes in 2 boxes which I did not expect (mine did not come together) I thought I was missing parts, the styrofoam packaging is cheap and breaks apart such that the static beads are everwhere. Mine came without assembly instructions. THE GOOD - Easy to assemble (somewhat intuitive). DO NOT LOSE THE SMALL WHITE PLASTIC MALE TO MALE connector between the FEMALE connector in the light and the FEMALE connector that comes up the pipe. THE BEST - The customer service was very reponsive and surprising given China made product and shipping. I will buy other items from them!
Complete nightmare
Product is coming from China which make returns/exchanges impossible because the return shipping is astronomical. That is not clearly written anywhere during the checkout/return process. The product I received was not up to my standards and was completely cheap and flimsy looking. It was not well made at all. Do me a favor and shop somewhere else!
VAXLAMP 回复2024-10-13
Sorry that we cannot meet your expectation. Our contact page clearly states that we are from China. We are happy to provide a full refund if the responsibility is on our side with return shipping cost on our side. You have raised different reasons for a full refund, for example, the size is too small, the material is not what you like (although the material is clearly stated on the product page). We have agreed that you can of course return them for a full refund if you simply don't like them. We also offer a very decent partial refund while you can keep them. But you don't want these solutions. We are sorry that this is not a happy shopping experience for you.
I disgraceful cannot contact vax lamp the email…
After some delay in shipment my lamp arrived WOW what a beautiful lamp Fabulous
VAXLAMP 回复2024-10-11
Hi Mr. Edwards, we also provide the online chat service if your emails are returned. For your feather lamp order, we're sorry for the shipment delay due to our long holiday last week. We have already pushed the courier and are sure the tracking record will be updated very soon.
This lamp is better than I expected…wow
This lamp is better than I expected it’s such a WOW factor
No quibble returns
We ordered a Lamp from these guys which ultimately didn’t fit into our home. We returned it and got the refund straight away. No problems.
Poor Design of An Attractive Light Fixture
We wanted a light fixture that had a MCM vibe, as well as one that had a swing-arm that we could use to adjust the lamp over our kitchen table, while not interfering with our skylights. Unfortunately, the arm of the lamp is not sturdy/strong enough to support the lamp. We will be returning it.
VAXLAMP 回复2024-09-21
Hi Cynthia, sorry about it. We contacted you by email to ask for the video so that we can clearly understand the issue and help you out. So far, we have not heard from you. Please reply to our email so that we can work out the best solution.
Here I really had the best customer…
Here I really had the best customer service ever. I ask a question and get an immediate answer and what I wanted is resolved immediately.
Very pleased with Lamp wasnt sure about…
Very pleased with Lamp wasnt sure about which colour to choose and customer services kindly sent me photosx
Beautiful Lights, Good Experience
I ordered two lights for our bathroom remodel. Before placing the order, when my contractor had questions, I reached out to Cathy in customer support and she went above and beyond to answer the questions. I then ordered the lights and unfortunately, they were damaged in the shipping process. Cathy was a pleasure to work with and handled the damage issue in a prompt and very satisfactory manner. I would definitely work with Vaxlamp again!
This company ship lights from China and…
Very responsive to an issues caused by my own error. Helped me find a resolution which was fair to both parties. Thank you!!
Beautiful lamps
Beautiful lamps Fantastic service
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