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Amelia

美国

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Life Storage

Beware bait and switch on Rates!

Life Storage uses a bait and switch to attract customers. They always have a banner showing special rental rates--lock in your rate now! The rates then show as 50% more if you rent in person rather than online. Granted the indoor temperature-controlled units and free use of carts is a plus and the brief customer service in-person was good. However, there are more fees - admin fee of $29, then padlock fee + tax = 20.19 then the special rate storage fee. I received the special rate for 3 months. Then suddenly the "promotional rate" expired and increased by DOUBLE!!! I did sign a contract that said the rate can increase at any time, it's just the use of "lock in your rate now" implies it would be at least a year like most rentals. No one wants to move all their stuff after just 3 months because all the storage units get away with this deception. Count on your rate being DOUBLE what is advertised and you won't feel cheated.

2024-08-25