I have been a customer of Global…
I have been a customer of Global Seafoods for approximately seven years and have spent over $15,000 with this company. My past experiences were generally positive. In my recent order (#223084), which totaled $2,530.92, I purchased both Beluga Hybrid (black caviar) and three units of Premium Chum Salmon (red caviar). The issue concerns only the red caviar. The product was delivered frozen and stored properly. Upon opening the first container of red caviar, I noticed a strong bitter taste and abnormal orange coloration inconsistent with prior purchases from this company. This was not a matter of personal preference. The quality was materially different from what I had received in the past. I contacted the company seeking a proportional resolution. Instead of offering a replacement or partial refund for the red caviar, they cited their perishable goods policy and offered a $150 store credit. While I understand food safety policies, I believe long-term customers deserve better handling when there is a legitimate quality concern. Very disappointed with how this issue was addressed.