We take customer safety and product quality very seriously and always investigate any concern raised by a customer. However, after reviewing this claim carefully, we are unable to find any evidence that the situation described involves our business.
Our company does not operate a restaurant, storefront, or walk-in seafood counter, and customers cannot “come in” to place an order. All purchases from our business are conducted online and shipped directly to customers.
Because of this, several details in this review — including references to ordering in person, being assigned a number in line, cameras inside the store, EBT payments, and a “steam fee” — do not correspond to our business operations.
Additionally, the reviewer has not provided any order number, purchase confirmation, shipping information, or other documentation that would allow us to identify a transaction with our company.
We believe the reviewer may have confused our company with a different seafood restaurant or market. If the reviewer believes they did purchase from us, we would be happy to investigate immediately once a verifiable order number or purchase record is provided.
Until that information is available, we unfortunately have no evidence that this review reflects a genuine customer experience with our business.
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