Order not delivered properly
Customer service representative Oleg Nikitenko is very rude and inexperienced in customer service. Imagine getting threatened to go into collections cause you’re disputing an order that arrives spoiled! A $255 salmon order that was delivered by UPS to the end of my driveway a 100 yards away. I got no notifications of the delivery and UPS does offer door-to-door service for which global seafood does NOT participate. I verified this with UPS. Global seafood would not refund my money, now I must dispute the charge as I have Salmon that came delivered warm and spoiled. upon advising Oleg of this, he threatened me and said that if I dispute the charge and get the charges reversed they will put me in collections!!!. How is that for Customer service? They would rather take a bad review and fight with a customer instead of just incurring the additional cost and ship another fresh order to me to preserve what could’ve been a very loyal customer that would’ve gladly spread the good news about their great Customer service. Instead of that, they decided to act as if they fulfilled their obligation to me. The obligation, FYI to global seafood, is fulfilled when the order hits my door, not my driveway, which is 100 yards from my house. Whatever happened to the customer always being right? The threat of putting me in collections is just extraordinary. Do not do business with this company!