Bolt Food no accountability
Bolt Food appears to encourage—or at least tolerate—couriers handling multiple orders simultaneously, which leads to frequent and excessive delivery delays. As a result, food arrives cold far too often. Their “solution” is a 30% discount capped at €1.50 for delays of up to 30 minutes. In practice, this means paying €18 for a pizza from a restaurant just 900 meters away, waiting over an hour for delivery, and receiving it completely cold— in my case, nearly frozen and inedible. For this experience, the only response offered is an apology and a €1.50 refund.