Shocking customer service
I received a damaged pot which was really dented in on one side. I first called the customer service team on Thursday 6th Feb on the number they provide and was told quite abruptly that they could not help me and I should send an email instead. So that is exactly what I did. I wrote to explain my situation and ask if it was possible for them to send me a replacement pot. Since I'd already ordered the large size and this was fine and exactly as shown in the pictures on the website. The response I received is below: "Hi You can send them back but if I send you a replacement it may be the same as they are purposely designed to be distressed, Regards Lee B" I wrote back stating there was a difference between distressed and faulty. I've heard nothing back at all. So I'm left with a damaged pot. Not the kind of service you would expect from a company who apparently pride themselves on their friendly customer service team who are always happy to help!.