Great idea, terrible after-sales support☆☆☆
**★☆☆☆☆ – Great idea, terrible after-sales support** I bought a Rotimatic because it promised convenience, but unfortunately the after-sales service has been one of the worst I've experienced. My machine has a clear alignment issue where the plastic flour cup repeatedly cracks because it hits the base of the rotor. I explained the problem multiple times and even helped their support team understand exactly what was happening, but nothing was done to resolve what appears to be a known fault. The final straw was being asked to book a support call 15 days in advance, only for nobody from Rotimatic to join the appointment. I waited for five minutes before giving up. A few days later I even received a reminder as if I had missed the appointment, despite being the only person who actually turned up. The whole reason people buy products like Rotimatic is to save time. Making customers wait weeks for support and then failing to attend your own scheduled appointment is simply unacceptable. What's most disappointing is that this could have been handled easily. Instead, I've been left with a faulty machine, wasted time, and a complete loss of confidence in the company. As someone who was considering upgrading and recommending Rotimatic to friends and family, they've not only lost a loyal customer but also potential future sales. The product concept is excellent, but customer service is what defines a premium brand. Based on my experience, Rotimatic has fallen far short of that standard.