The worst online shopping experience to…
The worst online shopping experience to date I placed an order for a coat with Maison 123 during Black Friday sales more than 3 weeks ago. Since then my order has not been delivered and as far as I can see from the automatic link tracking that I received from the delivery company it was never sent out. Since then I've emailed the company at least 3 times and have tried to call them multiple times. No one responds to my emails and no one ever picks up the phone when I ring even though it is between their supposed working hours (9:00-16:00 which is quite short when compared to pretty much any other customer service desk I've used anyway). The phone keeps ringing and goes to voice mail (messages are never returned) or they hang up (or I'm pretty sure they do as I ring for a few tones and then get a busy tone as when someone hangs up....) This is by far the most shocking (lack of) customer service I've ever encountered. Absolutely unacceptable considering the price tag of the items they sell...I'm currently more than 200EUR out of pocket with no way to receive my item or get my money back....