Horrendous customer service. DO NOT BUY
Bought shoes from hobibear UK after seeing advertising online. The shoes arrived and you could not tighten the laces at all so they did not fit securely on my feet. I messaged hobibear UK asking to return for a refund well within 14 day returns policy on their website and customer service reps routinely fobbed me off and would not let me return the product to their UK warehouse, insisting that they be sent to Germany instead. I had been under the impression due to the name hobibear UK that this was a UK based company but emails came from reps in china. After countless fruitless emails and demands from hobibear to send photo proof I had not worn the shoes, I was told in no uncertain terms that if I did not pay exorbitant postage fees to germany I would not get any refund.