I was worried that going have bad…
I was worried that going have bad experience but boots arrived today and it exactly what I expected it, beautiful boots and love them. I pleased I gave them a chance
关于 HOBIBEAR.COM
数据更新- 网站
- hobibear.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 283 条评价
- 差评回复率
- 34%（82/244 条）
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商家自述
With 20 years of experience in shoemaking, Hobibear focuses on footwear design and development with a sustainable philosophy and a focus on foot health!
以上内容由商家自行提供，未经平台核实。HOBIBEAR.COM靠谱吗？
HOBIBEAR.COM（hobibear.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 546 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：47% 给出 4 星及以上，同时 37% 打了 1 星；商家回复了 34% 的差评；评价主要围绕产品、质量、退款。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were unhappy with their experience overall. Customers frequently expressed frustration regarding the complicated return procedures, noting that getting a refund or contacting support for help turned into a massive headache. People also pointed out that orders often arrived in incorrect sizes or suffered from poor quality materials, leading to damaged items that felt uncomfortable to wear. Some people were satisfied with the affordable prices and found specific styles to feature a wonderfully comfortable and wide toe box. Other buyers also shared positive experiences, mentioning that their shoes arrived looking great and held up nicely through regular daily wear.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Hobibear did not accept a return…
Hobibear did not accept a return request for shoes that were too big, they told me to instead keep the shoes and give them to a friend or sell them and that they would give me store credit at 15% of the price of the shoes i had bought. They never provided me with a returns form or return address and explained shipping costs were expensive so recommended I keep them. I contested this and also raised a dispute through Klarna but got nowhere and ended up being £100 out of pocket. The website said .co.uk so hadn't realised they were based in China, I should have done my research. The two par of shoes I ordered were also uncomfortable not just due to sizing issues but the inside of the shoes were very poor quality and would not have been nice to wear
I'm dumbfounded as to why I need to…
I'm dumbfounded as to why I need to return my shoes for a half size bigger.. and instead of yall emailing me a return label, I have to try and resale the shoes and or pay for the return shipping?! That's the most ridiculous thing I've ever heard! I've ordered from many companies and never had an experience like this. I'm already broke as hell and started a 2nd job.. and have to put out more money on a daggum return label! That's not customer service!! You will not see anymore of my hard earned money. I'm done with yall!
HOBIBEAR.COM 回复2026-10-16
Hi, we're sorry that our return process has left you feeling frustrated and disappointed. We appreciate you sharing your concerns about our return policy and customer service. This isn't the experience we want our customers to have, and we're sorry that we've fallen short of your expectations. Thank you for bringing this to our attention. We take your feedback seriously and will share it with the relevant team for review.
They stole from me
They stole from me! They took my money. They confirmed my order on Sept 28 then did not deliver my product and do not respond to any emails or through contact page on website. No tracking ever came up. Just email saying order confirmed and then silence. That is theft! Do not order from them!
HOBIBEAR.COM 回复2026-10-16
Hi, we're truly sorry for the frustration and concern this experience has caused. We understand how upsetting it is to have your order confirmed but receive no further shipping updates or responses to your messages. We'd like to look into this matter and help resolve it. We've sent you a request through Trustpilot for your order information so we can identify your order and investigate what happened. We sincerely apologize for the inconvenience and hope to have the opportunity to make things right.
Thought I'd try Hobibear Sorrel shoes…
Thought I'd try Hobibear Sorrel shoes because I liked the look of them, however I don't rate them as compared to another brand I bought. The heel area is too low and my foot kept slipping out but they are they right size because my toes were just touching. They are quite hard. Purchased directly from Hobibear.
Love these shoes..have bought several…
Love these shoes..have bought several pairs...😊
Return process opaque and dishonest
The shoes were too big for me, and in trying to return them, I was dismayed by how difficult, complicated, and frustrating they made the return process. The website directed me to write an email to request a return. I actually had to write six emails and remain very persistent before I was able to do the return. 1st return request - Aug 23: Requested to return the shoes and the extra insoles. They responded on Aug 25 to inform me that I could not return the insoles. They ignored my request to return the shoes. 2nd return request - Aug 28: Replied that I understood that the insoles were non-returnable and requested again to return the shoes. They did not respond. 3rd return request - Sep 14: Reminded them that I had made 2 previous requests to return the shoes and advised that if they did not respond by Sep 18, I would dispute the charge with my credit card company. They suggested that I keep the shoes to resell or gift them in exchange for them refunding me 15% of the price of the shoes and providing me a 20% off coupon for a future purchase. 4th email: Informed them that to assess whether their offer of discounts was worthwhile, I needed to know the address for the return so that I could figure out how much it would cost me to return the shoes. I suspected that I might have to pay international shipping charges, in which case it wouldn't be worth returning the shoes. 5th email: They offered to exchange the shoes or increase the discount on the original price to 30%. They advised that I would have to send them photos as proof that the items were unworn and in original condition before they would send me the address and instructions for the return. 6th return request: Sent them the photos of the shoes. They provided me with the address (in the U.S.) and instructions for the return. They said that before they would process a refund, I should track the shipment and notify them with the tracking number and the dates the shipper delivered them the items. It cost me $17.20 to ship the shoes back to them via the post office. Good riddance. I will never buy shoes from them again. It is clear that their return process is set up to discourage people from returning.
It was a terrible experience
It was a terrible experience. I made a purchase and followed their instructions exactly, yet the product arrived much too small. When I contacted them to return it, they told me to keep the product—or give it away—and said they would refund 15%. In other words, I paid $53.99 and they want to refund me $8.09; that is an insult.
The shoes run small
The shoes run small. They're won't take them back. They won't issue a refund. They want me to sell them to someone else. The shoes are made in China. I'd never ordered them had I known that. Don't order from them. It takes months to get your order.
HOBIBEAR.COM 回复2026-10-05
Hi, We’re sorry to hear that your experience did not meet your expectations. We’d like to look into your case and better understand what happened so we can see how we may assist you. We’ve requested your order information through Trustpilot. Once we receive the details, we’ll be happy to review your case with our customer service team and do our best to help.
I own eight pairs of Hobie bear shoes…
I own eight pairs of Hobie bear shoes and I love them I don't wear anything else
HOBIBEAR.COM 回复2026-10-05
We’re so happy to hear how much you love your HOBIBEAR shoes. Thank you so much for your support — it truly means a lot to us! 🤎
Return policy is a joke
I’ve ordered 3 different models and all were too small. The refund process is a joke. The company tries to convince you to resell shoes to your friends rather that send them back. If you refuse, they ask for photos and try to discourage you from returning them by saying it’s so expensive (a lie!). I still haven’t received my refund (posted shoes by Royal mail over 2 weeks ago). No communication from the customer service. Avoid Hobibear! Very suspicious company!
HOBIBEAR.COM 回复2026-10-05
We’re sorry to hear about your experience, and we understand your frustration regarding the sizing and return process. Regarding the sizing, we’d be happy to look into your specific order and check the size you selected against the measurements provided for the model you purchased. We’ve requested your order information through Trustpilot so that we can review the details properly. As for the refund, if the returned shoes have already been received by our team, we will make sure the return is checked and the refund is processed as soon as possible. We certainly don’t want you to be left without an update. Please provide your order details through Trustpilot so we can follow up with our customer service team and help resolve this matter.
Misleading .co.uk website – Avoid!
Ordered shoes believing this was a UK-based company due to their .co.uk website. The shoes actually shipped from China and didn't fit. When I asked to return them, customer support offered tiny partial discounts instead of honoring a return. They then gave a US warehouse address to force me into paying expensive international postage, warning the parcel would be destroyed if anything went wrong. Misleading commercial practices—steer clear! Update:after many email seller gave me UK address to return the shoes, which i did by RM with a tracking number, (cost me around £7) sent seller a proof and eventally they refunded me
Shocking company, shocking products!
Firstly, received the shoes and they were wide fitting but the instep is so tight I could hardly get my foot in, applied for refund and was asked if I could sell them on to a friend or family member that they would fit - SERIOUSLY I was. After les than three months having the shoes they have started to split at the seam to which I was told my order falls outside the scope of their after-sales service - LESS THAN THREE MONTHS!! I then asked if this is how long they expect their shoes to last - more waffle to conclude with and you'll not believe this they then replied "You could try repairing the shoes yourself" How unbelievable is that, buy our shoes, they'll last no time at all and if needed you can repair them yourself. AVOID AVOID AVOID AVOID unless your a cobbler of course. Shocking company!
HOBIBEAR.COM 回复2026-10-05
We’re sorry to hear that your experience did not meet your expectations. We appreciate you taking the time to share your feedback. We’ll take your comments regarding the fit, product quality, and customer service into consideration and review these areas internally as we continue working to improve our products and customer experience. Thank you for sharing your feedback.
Love of Shoes.
My daughter loves your shoes. They are all she wears. As soon as I save the money, I will buy her another pair
HOBIBEAR.COM 回复2026-10-05
Thank you so much for your lovely review! 🥰 It makes us so happy to hear that your daughter loves her HOBIBEAR shoes and wears them so often! We hope she continues enjoying them, and we’ll be here whenever she’s ready for her next pair! 🤎
Avoid them like the plague
Avoid them like the plague! I ordered a pair of size 11 men's shoes directly from Hobibear.com. They sent me a pair of kid's shoes. (Size EUR 36 or US Men's: Size 4 – 4.5) The tag did not even have a US size on it! All the labeling was in Chinese. Easy to see why the employees have trouble picking the correct size shoes. They refused to take them back or acknowledge the error! I had to file a dispute with the credit card company to get my money back! I also sent the shoes back to them at my cost, about $10.
Ordered from them and then straight…
Ordered from them and then straight away the company emailed and said the color was out of stock in which the website says different. They said the had other colors in which I said no thanks as I would like what I ordered! Looking at the reviews it looks like they don’t ever have that color at all! Very disappointed by them!
Hobibear UK is not UK it is China the…
Hobibear UK is not UK it is China the shoes arrived in a plastic bag and did not meet my expectations I am now in a back and forth email to try and return them, they try and make it impossible to return items if I have no success with my last email I will have to raise a dispute with my bank I strongly advise not to buy direct from thier site.
No refund…AI generated answers. Scam!
No return! Do not bother trying out these barefoot shoes, cheap quality, wrong fit, even though tried 2 sizes. Customer service email was written in german, no refund offered only exchange or 15% refund of original cost… Even the replies here are automated/AI generated. BS… the whole company is a scam.
Refusing to follow their posted return policy
I ordered a pair of Hareball 2.0. I really liked the style and was excited to receive them. After 8 business days, they finally arrived! At first I thought it was kinda strange that they didn't come in a box, but in a Hobibear bag wrapped in blue packing plastic. None the less, I opened the package and went to try on the shoes. When I was trying them on, I noticed that the shoe lace was damaged. I notified Hobibear that the shoes I ordered arrived damaged. They offered a 20 to 30% discount, if I wanted to order another pair as a replacement and to try to sell the other shoes myself. I declined. I requested a prepaid return shipping label, which they refused to provide. I cited their policy stating that if an item arrives damaged, the company covers return costs. The company replied that the damage was limited to the shoelace and did not affect wearability, and again refused to cover shipping. I responded that their policy does not specify damage must affect wearability, to qualify. The company maintained their refusal. After many days wasted replying to their abysmal customer service, I have stated my intention to escalate the matter to the Better Business Bureau and Small Claims Court, seeking reimbursement as outlined in their policy, as this is false advertisement. They added their personal bias into the mix, instead of just following their black and white policies. Don't ever order from them again. How hard is it to provide a return label?
Yes they are from China
Yes they are from China. Yes the shipping isn't great , but not bad. Yes the bear foot products are a must for your feet. No to the price tag, bit expensive, but considering the shipping distance still not bad. Do not expect a luxurious quality, this is not "Italian leather", expect a comfy shoe for a reasonable price. I do recommend for everyone who doesn't care about " brand " .
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