Coercive and Unfair Business Practices, Lack of Transparency, Dozens of Hidden Costs and Fees
I began my membership at Vasa with a basic plan locked at $10/month, specifically paying a $60 annual rate guarantee fee to ensure my pricing would remain fixed. After several months of consistent attendance, a sales representative approached me with a "Studio" trial, explicitly promising that the membership would automatically revert to my original $10 rate once the trial period concluded. However, the promised reversion never occurred. Upon reviewing my portal, I discovered Vasa had been billing me $45/month for multiple cycles without authorization or notification. When I contacted support to rectify this, they refused to honor my guaranteed rate or provide a refund for the unauthorized charges. Ultimately, they charged me an additional $71 just to cancel my membership. Having spent hundreds of dollars on memberships and training, I am appalled by this lack of transparency. Vasa utilizes a weak UI and coercive practices that should be considered illegal. I'm angry and disappointed; this service, lack of transparency, and general practices are disgusting.