DO NOT Purchase form Elle Silk
I purchased a silk duvet cover from ELLE SILK that did not meet the size and quality specifications advertised on their website. I followed their posted return and exchange policy and contract them within 4 days. Despite their published return and exchange policy, they continually refused to issue a return authorization after over three months of emails. Instead, they pressured me to buy a customized product. When I disputed the charge with American Express, ELLE SILK submitted falsified information, went so far as to modify my emails, resulting in the charge being reinstated—twice. I spent hours resubmitting screenshots proving my case, yet they continued manipulating correspondence to protect their sale. Apparently a dispute process is mediation between a customer and a company, and since ELLE SILK had no intention of providing customer service, nothing could be done. Unethical practices, dishonest communication, and zero accountability. Avoid ELLE SILK entirely.