Access through automated gates is a disaster
The storage unit was fine. Signing up was fine. The gate system is horrible, as is their complete lack of customer service. The QR code at the gate opens their web page, where you can press a button to open the gate, but usually nothing happens. So then you try messaging the number on the gate to open, you get a fairly quick response that says "the gate will open", which may happen in 1 minute or never. Meantime, you have people crawling up your butt waiting to get through the gate, honking their horn- a number of times we simply backed up and followed others through (if by chance they succeeded where we failed- some did) which clearly blows up any thoughts of being secure. The back gate at our location, which is the only entrance both Google or Apple maps show, was completely inoperable, entry or exit. The front entrance requires you do a u-turn in a 6-lane intersection to get in unless you want to drive a half mile past the facility and turn around in another business parking lot to come back- horrible site planning. The ONLY way to get through to customer service is to call as if you are a new customer- I've waited as long as 45 minutes for someone to answer otherwise. We moved out of 10FederalStorage, and strongly recommend against it, because access and customer service are a disaster.