Apple Care Plus is Scam
I have two iphones under the apple care plus insurance, and lost one of the phones while I was abroad. I tried to claim a lost claim on apple.com, and the system doesn't allow me to claim a lost claim. So I called the help service, the senior advisor wasn't listening what I was explaining to him at the beginning of the conversation. After the phone call over 1 hour, the advisor finally said that he can't help me to claim the lost insurance claim. I pay the apple care plus to cover a case when I lost my phone. But Apple advisor say that insurance is not covered. This customer service, and apple care service are broken for a customer who pay for apple care plus insurance. I requested to talk with the manager to make a complain, he said that he doesn't have any manager or boss I can talk to. This experience is really bad for a loyal customer who has used apple about 25 years.