Miniso Online (USA) seems to be poorly…
Miniso Online (USA) seems to be poorly managed and maintained, leading to unfulfilled orders and lack of communication. I placed an order on the website because their social media advertised some good sales. The website states orders are filled between 2-3 business days, which isn't necessarily a guarantee, but you'd assume a company would contact their customers if there were delays. I waited a week (in business days) to email them and ask the status, as it still hadn't been fulfilled. I received a generic response from customer care, stating they were upgrading the warehouse and they'd "arrange the order in 2-5 days". It's now been nearly a month since I placed the order and I've had to open a Paypal dispute, as I've not heard from them again or received my order. If they are truly upgrading the warehouse, perhaps put a notice on the homepage to let customers know that there would be heavy delays. I don't think they are actively trying to scam anyone, as it is a legitimate company with stores across the globe, but I do think they have poor customer service and inventory management. This doesn't appear to be a new problem, reviews across the web for Miniso Online in other locations, take months to receive refunds or partial orders, as items weren't actually in stock. It's very disappointing, as I like the retail stores and the products they carry. I would avoid shopping with them online, at least until they can be trusted.