Miniso

Very nice toys and friendly stuff

Very nice toys and friendly stuff, love it🥰

Leslie N美国 · 写过 1 条评价 · 体验于 2026-09-28 · 发表于 2026-09-30

Horrible customer service and price gouging

Went to the new miniso store that just opened off Bowles in Littleton, CO. The store itself is big and clean with lots of merch. HOWEVER, the cashier was horrendous and when I noticed I was overcharged for press on nails I purchased her response was that even though the entire display was at a $7.99 price point it was incorrect and it was actually $9.99 I asked if she would honor the price that was on the rack, and she repeatedly refused. When I asked for the manager she said she couldn't get her because she was training a new customer service rep. I adamantly asked for someone else to speak to, so she huffed and puffed and finally went to get her manager. The manager came out and explained the store was new so therefore there were lots of kinks being worked out which is understandable, but not the customer's fault. She finally issued the refund and gave me my item at the advertised price. The fact that it was a $2 difference and the cashier gave me such an attitude and a hard time was unbelievable. Definitely check your receipts before you leave that place and make sure they aren't over charging you.

Lied about price then wouldn’t let us…

Lied about price then wouldn’t let us return the items. We hadn’t even left the store yet.

Jennifer Wildflower美国 · 写过 1 条评价 · 体验于 2026-09-13 · 发表于 2026-09-15

Dont expect to be able to get a refund…

Tacoma Mall store experience. Dont expect to be able to get a refund even if you return something according to.m their policy on the receipt. Wish I'd seen these bad reviews before going today. I bought and tried to return an item within 1 day and had the receipt. It was obviously brand new condition etc. I had JUST bought it that day. (Receipt is the standard type that says you can return within 7 days.) Just randomly that particular item, no, you cant get a refund, they said. They didnt tell me this when I bought it. No signs to let you know either.

Warning: inaccurate and inconsistent pricing in store

I would give it 0 if I could. The one in the Trafford centre has inaccurate and inconsistent pricing everywhere. Conning customers who dont flag it themselves at the till. The sale prices in store don't always flag on the till and some full prices displayed inaccurately on the shelves so higher prices then show up on till. How are customers supposed to make informed purchasing decisions if you do not display all your prices correctly?! So frustrating!

Irina Kravchenko加拿大 · 写过 1 条评价 · 体验于 2026-06-26 · 发表于 2026-07-07

I am writing to express my disappointment for customer services…

I am writing to express my disappointment regarding a recent purchase I made at your Miniso store located at Burlington Centre (777 Guelph Line, Burlington). I purchased a doll as a birthday gift for my six-year-old granddaughter. I am not a regular customer of your store, and I was unfamiliar with your blind box products or your final sale policy. Before making my purchase, I specifically asked the salesperson for a princess doll. The salesperson handed me a sealed box, and I trusted that it contained an appropriate doll for a young child. At no point was I informed that it was a blind box, that the contents were random, or that the item was a final sale. There was no stamp or notice on my receipt indicating that the purchase was non-refundable, and the salesperson never mentioned this policy. When my granddaughter opened her birthday present, we were both shocked to discover that the doll had a frightening appearance, including what looked like bloody tears. Instead of receiving a princess doll, she received a toy that terrified her. She was so frightened that she was afraid to sleep that night. I returned to the store hoping to exchange the unopened packaging and the unwanted doll for a more suitable item or to receive a refund. Unfortunately, the salesperson refused, stating that the item was not refundable. I believe this situation is unfair and unacceptable. Had I been informed that the box contained a random surprise doll or that it was a final sale, I would never have purchased it. As a customer, I relied on the salesperson's recommendation when I specifically asked for a princess doll suitable for a six-year-old child. I feel that I wasted my money, but more importantly, my granddaughter had a very upsetting experience because of this product.

Miniso do not guarantee their products-dont buy there

I have been a long time shopper at Miniso, usually buying brushes and hair products but also I did purchase their iPhone charger cords. last July I purchased 3 and took them out of the boxes to ship home once home one did not work ,not a biggie.so I Took it back to the store the other day they could see it did outwork its. $3 item but I wanted another ,after 15 min of testing and looking at it I presume the manager who could speak no English and used an iPhone to translate told me they would not replace as I did not ahed the box and receipt. really bad customer service it had miniso on the label clearly not working clearly theirs. so they have lost a long time customer.

Very disappointed, Luton Miniso

I visited Miniso Luton, purchased a drinking bottle with a hanging pink straw, I didn’t think anything of it, one of those big plastic ones, 5 minutes later the straw had fallen off somewhere. I went back in the shop, the supervisor was on lunch so I couldn’t get to speak to him about the issue. An hour later I return to the shop as advised, the supervisor is called in and he says we lost the straw so it’s our fault, he also pointed a crack that I had not even noticed. The bottle had not dropped so I was buffled how the crack had even happened, he said it was our fault we lost the straw and we are responsible for the crack on the bottle ! I guess fair enough but what a rubbish cheap product that Miniso sells! Thank you , I have made a very firm promise to myself, never to buy anything from your stores ever again. All within 10 minutes of purchase, disappointed!☹️

Bee Plas加拿大 · 写过 1 条评价 · 体验于 2026-06-10 · 发表于 2026-06-12

Miniso HQ turned a sour experience sweet at Galeries d'Anjou

I buy often at Miniso at Galeries d'Anjou rarely have issues with the items, this time I bought 1 cup that got deformed for no reason in less than 7days, despite the legal warranty they refused to exchange the obviously defective item. I was really unhappy and sad because I am a big fan of Sanrio products and I was considering not to go back again, however I contacted the customer service who understood the situation and acted right away. I was happy to go back and get a new item and a few extras. At first, because of how I was treated at the store I thought they didn't care about frequent clients, I was luckily wrong and I will continue to purchase there, I will however be mindful about who serves me and always keep a proof of purchase.

Walter Silva美国 · 写过 1 条评价 · 体验于 2026-06-05 · 发表于 2026-06-08

I loved has been shopping at Wellington…

I loved has been shopping at Wellington store and all employees very present to help us

J edward Lorence美国 · 写过 2 条评价 · 体验于 2026-06-05 · 发表于 2026-06-06

I charged them for a hour and then I…

I charged them for a hour and then I try to play a 3 minute song and it disconnects and then reconnects multiple times and then one earbud dies and then the other who made this piece of trash 🤮🤮🗑️🚮

Navya Aggarwal印度 · 写过 1 条评价 · 体验于 2025-08-01 · 发表于 2026-06-03

Love nickk soft toyyyy💅💅

Zimm Noyelle比利时 · 写过 2 条评价 · 体验于 2026-04-21 · 发表于 2026-04-22

Not possible to pay with fysical…

Not possible to pay with fysical money??? They only accept cards, no actual european money (€)

Maria英国 · 写过 44 条评价 · 体验于 2026-03-23 · 发表于 2026-03-23

Sadly very poor customer service

Sadly very poor customer service, I have emailed their support on 3 occasions and waited. It has now been well over 2 months, and I have had no response. For an expensive store, they need a way of supporting people post purchase.

DO NOT BUY FROM THEM

DO NOT BUY!! I ordered an item online. I received an email which claimed it was posted but no tracking. After several days it did not turn up. I tried to call them but there is no customer services number. I filled out their online enquiry form and have not heard anything back 3 weeks later. I have chased several times. If they just took my money without posting the item, it would be a crime.

Greedy company

Rude Staff that racially profile

whilst we were shopping in the shop within a few mintues a short eastern european old lady worker came charging towards my son screaming asking where he put something he picked up as if he stole it and put it in the shopping bag he was holding. he showed her where he misplaced it but she refused to appologise and was screaming and causing a scene more like acusing him like he stole it, this was very upsetting as my son was scared and confused like he did something wrong. She then continued to talk rudely and did not appolgise for her behaviour. i immediately asked my daughter to leave what she wanted to buy. this experience really hurt us, she had no regards for customers feelings. We are never going back to that branch. their staff need trainning and how to talk to autistic children with special needs. disgusting attitude.

Anastasia Vastea罗马尼亚 · 写过 1 条评价 · 体验于 2026-02-15 · 发表于 2026-02-15

I accindentally bumped into one of your…

I accindentally bumped into one of your staff members and she started making a scene about it and screaming at me after I said sorry like 3 times. And when I asked them if they had a review platform and they said no. A really bad experience and I will probably not go back. Talking about mimosa in ParkLake Bucharest Romania

Touhid (a manager from hell at Mimiso Camden): abysmal customer service at Mimiso…

Abysmal customer service at Mimiso Camden (London): Touhid (a supposed Manager whose interpersonal communication skills are akin to a thug’s) used the following salesman lines to sell a product to me: “Give it to HER for £1.29” upon which he called me “Love”. Last but not least, when I requested his name to make a formal complaint about the customer service at the doomed Mimiso branch, he procrastinated and quarrelled with me. How on earth can someone with these customer service skills can assume a managerial position?

Mike K加拿大 · 写过 1 条评价 · 体验于 2026-01-10 · 发表于 2026-01-11

Walked in to the Miniso Sherway Gardens…

Walked in to the Miniso Sherway Gardens store and was of course captivated by how 'cute' everything was. Decided to buy a few product items, went to cash and was asked if I was a member? I said no. Naturally an employee should tell you that Hey.. btw you earn points with every purchase do you wanna sign up. No, I had to ask pre-tell what is your membership about. I asked how can I sign up, was told to scan the QR code and sign up on mobile. I paid...when actually the cashier should tell me not to unless I want points. Because the points could not be retro fitted into the account anymore because I had already paid! ...there are space cadets everywhere, this soured my experience and 'Yes there online shop is quite useless with no stock'!