Miniso, stylized as MINISO, is a Chinese low-cost retailer and variety store chain that specializes in household and consumer goods including cosmetics, stationery, toys, and kitchenware.
My experience at Miniso was not good. On the 14 of December 2025 , the last time me, my mum and my brother went to miniso and had a racist encounter because we are black. As we were leaving, a cashier behind the counter called us back in because she thought we stole, but guess what? We didn't. When we went to exchange something at miniso today, we saw the same racist chasier . She checked the paper bag that we got from there last time because she probably (or deffinately) thought we stole again. I thought I was being treted badly just because of my skin colour. Miniso , you need to improve how you guys work. 1 star.
Rude and Unprofessional Staff/Customer Service/Top Management
Staff at the store (Oakville Place) were very rude and extremely unprofessional in meeting customer's request of obtaining the sales receipts after they had destroyed them without customer's approval. They refused to print out another sales receipt and credit card payment receipt. Also refused to provide their names in order for me to escalate the matter to senior management. In addition, no response from the customer service/management at headquarters and in China after submitting several complaints to them over several months. Due to their unprofessionalism, I will not visit the store and patronize them anymore. I will not recommend this corporation to anyone.
I've tried to buy some items for christmas on Miniso website (Portugal). After paying, I dind't receive any confirmation on my e-mail. I've tried to reach customer service for e-mail (no response) and by telephone (no aswer). They basically stoled from me 80€.
Miniso Edinburgh - I brought two items to the till, two pairs of earrings, both marked on the label as £6.50. At the till, they were scanned, and I was charged £13.49. When I complained I had been overcharged, the "supervisor" told me that was what they were scanning at, and they could charge me what they liked. When I complained and said that was against the law, she argued with me and repeated that they could charge whatever they liked. She was rude and hostile. I asked for the Manager, and he said I was correct and in law they could only charge what was on the label, but that I "could not tell them what to do". So - look forward to getting overcharged in Miniso, and not being able to do anything about it.
The store return policy says on their receipts and in store that they accept returns within 7 days with a receipt and unopened product. I tried returning a product I bought yesterday and didn’t open it and had my receipt and they refused to accept my return. They said they don’t accept returns even though their policy says they do. The manager hide in the back and refused to speak to me. This store is a scam.
I visited the Miniso store on 12/12/25 at approximately 10:15 am at Columbia Mall (Columbia Maryland) to make a purchase. The purchase was approximately 32.00 and the associate was handed a 50 dollar bill for the transaction. The Miniso associated would not accept the 50 dollar bill and quoted a store policy that said she could not accept the 50 dollar bill. In turn, the associate was asked to produce/show the policy, but declined to do so. There is no way there was not change to cover the transaction. The experience was unprofessional on the part of Miniso and the unacceptable behavior on the part of Miniso needs to be addressed.
Worst place ever!
They are selling products at extremely high prices. I recently bought a gel eyeliner pencil for around ₹200, and it lasted only one week even though the pencil is still long and looks unused. When I went back to the shop to clarify the issue, the seller simply said, “It will last only this much.”
This is fraud and completely unacceptable behavior.
Very disappointing customer service and a total waste of money.
After making a purchase today, I noticed that I had been charged for an item I did not purchase. I returned to the cashier, who told me they would process it as a refund and that the money would go back to Apple Pay, possibly by the end of the day. We still had additional shopping to do, and because the error was not mine, I explained that I needed the money returned immediately and asked for it in cash. The cashier said the issue would need to be escalated.
The store manager, Alex, came out and told me that because I paid by credit card, I would have to wait. I corrected her and informed her that I had paid with Apple Cash, and the money had already left my account. I again explained that since the mistake was not mine, I needed the refund in cash. Alex said she needed to call a higher-up, and I said that was fine.
During the call—made directly in front of me—Alex told the person on the other end something about a price check. I clarified that I had not requested a price check. She then looked at me and said it was her employee who did the price check, and continued with the call. She also told the higher-up that I had paid by credit card. When I corrected her again and said it was Apple Cash, she put a finger in front of my face and told me to “WAIT.” After the call, she gave me the cash refund.
I then asked for her name because it was completely inappropriate for her to place her finger in my face and raise her voice. When I began explaining why the gesture was offensive, she interrupted me. I told her she could wait, since she had just told me the same. Alex then said she didn’t have to stand there and walked away.
I want to emphasize that my issue was not with the refund process itself. The problem was the behavior I experienced from the store manager. Having a manager put their finger in my face, interrupt me, and raise their voice made me feel disrespected as a customer and as a person.
I like Miniso, personally. It’s a very charming place, filled with all sorts of different items imaginable. The quality is great, however, at times, the price is not the most justifiable or appealing to customers (therefore the 4 stars).
I would like to say that this shop is best and I love it so much
I would like to say that this ship is very good amd beautiful with good prices and good things to buy I believe without this shop there would be no point to go town
In Hurst Texas, Northeast Mall on 10-25-25: The music blasting in this store-- a store full of cute little things that children, mostly girls, are in there for -- has the following lyrics "Am I sexual? Everybody rock your body. Rock your body right !" Then another song says "Don't you want your skin to touch my skin? It's only natural," then of course Lady Gaga comes on spouting who knows what. This is some Epstein level garbage -- stop using it in your store!
This company has very poor customer service skills, since they are franchise, all locations are not connected each other, so that consumer alert! Many items are not returnable, they are not complies with Canadian consumer rules. the store location I encountered is: Lougheed Mall Miniso at 9855 Austin Rd., Burnaby, BC V3J 1N4.
We were visiting and the lady was so nice helping us buy stuff also complimented me she was so sweet the store has a lot of stuff and they were cheep and so much discounts i was amazed i really enjoyed and i recommend this store 🩵
It was very bad I bought a wooden craft rose and teh instructions were very bad and not understanding and every piece I put in another piece breaks and I bought a burj khalifa Lego and the same thing and they didn’t let me return it or exchange it because apparently I “opened it” which ofc I’m gonna do cus how I’m gonna know it’s easy or hard
Ordered a Pokémon ETB booster packs through guest checkout and had trouble with my parcel and tracking number. Got a swift response from the support team and had my issue solved within a timely manner. Thank you for your help.
A little pray if you need help from customer support
I placed an order about 4 am on Monday and 7 days later my items hadn’t arrived I looked at my account and realised the items were still sitting in processing. I contacted the support team asking why my products haven’t been shipped yet, why I haven’t been informed there is a problem with my order all the normal questions you would ask, customer support took the full 72 hours to respond to something so vague I wondered why they even bothered. I emails back asking why why order was sitting in processing for 8 days and received no response to that or the other email I sent
I only received half the order and one incorrect product.
No I wouldn’t even bother with them, they really was no business ethics
I spent longer writing my emails then I did placing my order
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