Rude and Unprofessional Staff/Customer Service/Top Management
Staff at the store (Oakville Place) were very rude and extremely unprofessional in meeting customer's request of obtaining the sales receipts after they had destroyed them without customer's approval. They refused to print out another sales receipt and credit card payment receipt. Also refused to provide their names in order for me to escalate the matter to senior management. In addition, no response from the customer service/management at headquarters and in China after submitting several complaints to them over several months. Due to their unprofessionalism, I will not visit the store and patronize them anymore. I will not recommend this corporation to anyone.