Miniso, stylized as MINISO, is a Chinese low-cost retailer and variety store chain that specializes in household and consumer goods including cosmetics, stationery, toys, and kitchenware.
I bought 2 Powerpuff Girls plushies on the website because they don't stock them in most of the stores. I got 2 pillows instead. Been trying to contact them since 2nd of May trying to exchange or return the pillows. I've received an answer on the 12th May that they could exchange or return the items. I've answered back saying I would like to return the pillows and I've been waiting for a response since then. Calling the number it's no use because it's just a record message. Been to 2 stores and no one could help me. At this point, I've gave up and put the pillows on Vinted to try and sell them. Never using the website ever again. They're customer service is awful and not a priority, clearly.
I had purchased Harry Potter Tumblr worth ₹1100 from Borivali Centre. So before buying, they assured me it is spillproof. I purchase it on 23rd of April 2025, but today when I removed that Tumblr for use for my daughter, it is not spill proof. It was leaking so I called up them and asked them to exchange it now they are saying we can’t exchange it because it is more than 15 days, but the thing is that why did they lie if It is not spill proof they should’ve told me, so I would have not purchased this 1100 for no use. More thing today, only I came to know it is not Japanese company. It is Chinese company so person who is by coating China, please don’t buy from Miniso.
My 12 year old ordered several items from the website. The order was shipped short 2 out of 5 items. I have tried to contact 3 times now via email, webform and phone with no response. Terrible way to treat their young customer base.
Wrong item received for my daughters birthday.
Sent an email of complaint and they have not responded to my phone calls or email of complaint.
My daughter will not receive her birthday present now.
WEDNESDAY, APRIL 23, 2025
For context i was looking for a Wireless Headset with microphone specifically at SM Urdanet City, MINISO located on the second floor, and i was very disappointed by the lack of assistance, i was asking very politely and kindly to the person who was working on the register if the headset has a mic on it, and her respond was (yes it has a mic), and i asked again politely if where is the microphone, and the resposnd i get was (its there), well when i fanally bought the headset there was no microphone and i was really disappointed, the woman on front desk was so rude and lacks costumer service, lacks of giving any information detail about the products.
One should never buy anything from Miniso especially from C G road Ahmedabad. Staff is so rude, they even don't know how to talk with customers and they have no fear of anything just told me do whatever you want to do and the costomer sport number is given in your bill so do call on that but strangely no one is answering the call, maybe they know this that's why they are so fearless. Such disgusting customer service.
Bought a number of things off the Miniso website in the sale including 2 x plastic bento boxes.
They arrived damaged as they chucked them in a non padded post bag wrapped in 1 layer of bubble wrap. I took the items back to my local miniso shop in Bristol and they refused to help saying it is store policy that all returns have to be handled via the website.
I called the number several times - no answer and left 3 messages but never received a call back. I've now been emailing for an entire month.
Each time I get told they will refund me, or they have refunded me - but still no refund showing on my credit card statement. It's unbelievable! They keep saying their manager is looking into it. I've said I want to pursue it as a formal complaint now but again it has just been forwarded to an unnamed manager.
How hard is it to send a refund? I will never shop with them again.
Their value for customer satisfaction is Zero, the staff is rude and impossible to communicate.
Their goods are damaged and they have no exchange policy or refund policy as er thier website.
The store manger at pavilion is irresponsible and blames the custom with seeing things through.
I have already email and put up complaint 6 times already and still there is no response from their end inspite to them giving us promises.
Very bad experience. Staff is very rude
I think they don't know how to talk customer especially c g road branch ahmedabad Ms. Hetal sales girl and Worst behavior manger Akash
I think this two staff will help to close the store permanently. Bad impression Miniso brand.
I strongly recommend Don't go.
i went to this shop to buy a gift for my friend birthday it was super expensive! but it was really nice and had a good environment! but 10quid for a plushie a bit mutch
The one in Atlanta is really bad you have to pay for a bag for 36 cent the nails are 9.99 dollars the sbarror here is rude it says 5.69 for a drink it is so hot I this mall .
DON'T GO TO STONEBIERE MALL IN FRISCO, TX. HORRIBLE CUSTOMER SERVICE HORRIBLE PEOPLE...
I guess customer service has changed since the last time I worked in it. You are allowed to be rude to your customers. Set up a display in the middle of the day in front of the store, but no customers are allowed to touch the product.
But God forbid I go talk to a manager about one of their employees being rude to me. They are just as rude and ill-mannered as their employees.
Someone needs to do something about this store.
I wish you could give negative stars. I would say -10.
In qutaisi minisos workers workers are really mean and when you wanna buy something so of course you have to test it so when you pick up the tester they yell at you.
Such a terrible experience. They had this "Sale" on their website and I ordered a number of items. Then about 4 days later they emailed me "regarding the cancellation of my items". I advised that I didn't cancel anything and they said that many of the items were no longer in stock so they cancelled most of the order.
I then asked how longer until the remaining items would ship and I waited... I emailed again and again no response. I emailed several times and no one had the courtesy to ever respond.
Finally, the items did arrive and some were missing and the ones that arrived in a badly packed shoddy box and the items were all very low quality. I emailed to advise that some items were missing and what a dreadful service and surprise, surprise, still no one has responded to my emails.
A truly dire experience. Definitely avoid this shop.
I just don't understand the sudden change of pace towards the main audience MINISO is trying to attract.. is it adults or is it kids? Can make up your mind or not?
The products can be faulty at times when chosen wrongly, so its best to just buy a plushie or something, but most likely even a plush would suck after a while.
Though, the WORST part about it is the BLIND BOXES, cause those things are literally the influence of young gambling, if you don't get the one you want in the first box, then you'll be tempted to buy more and more until your money run out.
Staff members usually block the way when restocking, most of them look tired/unpleased when working with the customers overall.
I had a really lovey shopping experience today at the shop the staff was really helpful to me and help me out with the size of the toys I was not sure witch one to bye and the lady help me choose the right one I can’t remember her name
Miniso feels overpriced for the quality you get. While the items may seem appealing at first, they often don’t hold up well, making the higher prices feel like a letdown given the poor durability.
HORRIBLE PEOPLE WHO WORK THERE AND HORRIBLE CUSTOMER SERVICE
I bought gifts on Black Friday at Westfield Topanga, CA. Nobody told me about the 7 day return AND MUST HAVE RECIEPT! My daughter didnt get the gift until a month later and the $27 light up Hello Kitty mirror didnt light up. I went to return it in Valencia Mall, CA. The people who work there are SO RUDE!! I asked to just exchange for one that works, she told me no. I asked her to look up my order so she can see it was Black Friday, she said she cant. I asked her to look up my account with Miniso, she said it shows nothing, She and her manager were beyond rude and unapologetic about it. She said ther is no number to call customer service and basically too bad for me. I WILL NEVER SHOP AT MINISO AGAIN!!! WHAT A JOKE!
I have bought one miniso simple USB fan and one handheld fan yesterday at Westgate mall. Both fans were not working when I tried them at home and the handheld fan was extremely hot and even burnt my USB charging port while charging. The worse thing being the attitude of the sales staff. They resist admitting the mistake that their fan has any problem even after they have tested at their shop that the fan doesn't work. They were arguing with me that our fan has no problem and no customer has complained any quality problems of the fan before. They said the hand held fan NEEDS TO TAKE OUT THE BATTERY and charge separately with a battery charger, and it's my problem not using a battery charger to charge...come on, there is no external battery charger provided and even an idiot knows how it works.....the battery has to be inside to be charged !!!!!! I am so disappointed with their after sales service. I have bought several products from them and this is the first time am encountering such quality issue. I trusted their products so I straight away bought them and go and they are blaming me for not testing before buying. I mean these are not expensive stuff can't expect too much on the quality but when things do happen, a big established shop like MINISO having so many branches should show some basic respect to the customers!!!!!!
If you are currently reviewing and considering to buy, remember that they are not authentic Japan shop..the products are not made in Japan with the Japan quality..so buy at your own risk
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