Miniso, stylized as MINISO, is a Chinese low-cost retailer and variety store chain that specializes in household and consumer goods including cosmetics, stationery, toys, and kitchenware.
The staff was very rude, me and my 3 friends went to Miniso,cg road, Ahmedabad for shopping and they were following us in Miniso in every corner we go and after 5 mins we were going through two went to a section where a soft toy was fallen down which did not fallen by us then the staff with anger told that we kids should not shop and go away and that we were roaming and falling things around while we did nothing please take actions cause it was very hurtful and we got offended
I bought a rechargable fan in store in London and when I get home in Manchester the fan is faulty . I have lost the receipt but I have a proof of purchase from my online banking. When I went to return / exchange the product at Trafford Manchester , I was told to go back to London to ask for exchange or refund. The whole experience is just unpleasant and their policy is not customer friendly. It will cost me 10 times to get to London to return the product. Not going to buy anything from Miniso ever again
I wish I had read these reviews before ordering online! I would urge people not to order online. I had 2 missing items and contacted them via email, phone and their contact page online. They did reply straight away when I asked for a copy of my receipt, however since I have told them I have missing items, no reply.
DO NOT BUY ONLINE!!!!!
I bought one bag from this brand the color was bleeding in one wash that also in hand wash and they can't do anything,it's a waste of money don't buy anything save your money guys. This is why this brand has no return or exchange policy.
Very cute and LOVE the items in Miniso but I bought a suprise and I got a spray bottle and other things, it was dirty in some substance maybe grease and not only that the employees look very unhappy and annoyed.
Terrible customer service, the managers do not follow return policy on receipt. Website has not working company information, this company is scamming people.
I am very unsatisfied with the visit.treated very poorly and will never shop at that store again.
I am very unsatisfied with the visit I had this week to your union gap mall location. The staff was very unprofessional making passive aggressive comments and saying how there is no communication between them and management that only comes in once a week.They had items out on sales floor that weren't in their system and I couldn't purchase after endless waiting for them to figure out what was wrong just to come back and tell me I could not buy this toy for my son. Then when I had to ask myself if I could just get a discount for the inconvenience on another item I would purchase that was 5.99 they made me wait even longer to go ask their manager who still hadn't came out to speak with us just to say no they could not do that, all they could do is put that toy on hold until it was ready to sell.during all this time we had to wait the girl in front was talking to us without being spoken to about how they just opened up so it's not like they are going to have everything available when they've had this location open for months now. The actual manager finally came out after I had to ask to speak with her and went to tell me they have no way to make it up to customers for these sort of inconveniences and they couldn't do anything about it . I feel like this is truly not a good atmosphere to shop in even their air conditioning was broken and was very hot inside waiting for them to figure things out I left dizzy and upset along with my kids because I put everything I was going to buy along with the other thing they refused to sell me back. The girl who was first helped was sweating and had no clue what to do the other Hispanic women with very nice makeup seemed to know everything and nothing at the same time. There should definitely be more professionalism in this store especially having over 10 workers in store and not a single one able to help in these kinds of situations that was out of my control.
Truly pathetic service and extremely poor staff, I complained about a missing item from my online order and its been 11 days now there has been no update and Now they are not picking my calls and not reply to any of my texts. Worst experience will never order again.
I purchase a wallet of 500-600 range quality is very poor from church street Bangalore I keep this onli in my bag after that also the upper layer of wallet coming out very worst quality you have you cheated customer telling that quality is good you come back to shop again after this incident I didn’t purchase any item from yours store what should I do with worst quality
I wanted to order one thing which is available only at Miniso Malad, but the staff at Miniso is not helpful. I message one of the staff at Miniso Malad. But he isn’t ready to help. They’re not ready to directly ship the product to my place. Neither they are ready to send the product to Miniso Dadar nor to my place. Very ignorant ppl.
Mislead customers, hiding products in oversized boxes. Bought a 'Sanrio Characters' fridge magnet, '6 Tous Les Types'. Box is 7.5cm high x 4cm deep x 6cm wide, costs £5 and is a cardboard box so cannot see the actual product, just 6 drawings of the characters on the side. Due to cost and size of box expecting a 3D character magnet. Instead it is a cheap looking faded picture with a thin bit of cleat plastic over top. Actual product is 4.3cm high, 4MM depth and 3.5cm wide.
Never going back as furious at how deceitful it is.
I went to miniso two three days ago with my mom,and the staffs and the guard was greeting everyone with"welcome to miniso "Even the male customers, but when we entered there was no greetings at all!And we weren't even assisted no one assisted us, expect one employee who was at the last section of the store.Even the male customers were assisted, but not we.
We ended up buying nothing being disappointed.
We were wearing casual clothes not that fancy.I think the stuffs judged us for that.
It was very awful experience!You guys need to interview your stuffs properly before hiring them!
ASAP!
I just paid for the item n not even pack into the plastic bag n my son want to change colour n to my atonishment....the cashier rejected. Wondering wat service is this ....
Placed an online order with them - ordered 3 items (one of them costing £20). Order came without the £20 item. Tried to message the support team at miniso and also called them up but no answer. If i submit an enquiry through their website, this currently fails as well. This is poor customer service and I now can't help it's not a coincidence that the most expensive item i ordered was not sent to me.
No customer service AT ALL !!!!
Everyone is pointing to another and absolutely NO ONE is helpful. Very bad ❗️
For me a reason to never buy there anymore.
No reply on email. NOTHING at all!!
And that all about an article of $10
Went to the store that’s located in Irving Park Plaza in Norridge, Illinois. The so-called manager was very rude and didn’t understand that I did not get my discount on my receipt. You buy $40 worth of merchandise and you get $5.00 off. I did that, but my receipt did not show it. I questioned her and showed her the receipt. She said on her register showed that I got my five dollars off, on my receipt it showed no discount of five dollars. I proceeded to add up on my Calculator everything I bought it totaled $44.96. from there five dollars should’ve been taken off, and the total would’ve been $39.96 then you add the tax. But on the receipt, I was charged, $50.10. No, five dollar discount . They are ripping people off if they do not check the receipts before they leave the store!
Hi asked her again to fix the problem. She said no she couldn’t do anything about it, So I returned everything. Then she would not give me a copy of the return receipt. She said that they keep the copy and do not give it to the customer. I will never go there again and hopefully no one else will.
A Rollicking Rollercoaster of Retail: Miniso Indooroopilly's Eccentric EnsembleIn the festive labyrinth of Miniso…
In the festive labyrinth of Miniso Indooroopilly, I embarked on a quest for Yuletide treasures and whimsical stocking stuffers. What awaited me was less a shopping spree and more a theatrical escapade, starring a cast as varied as the store's array of knick-knacks.
First, the shining star: a young lady adorned with tattoos as unique and captivating as her personality. Like a sprite in a forest of retail, she fluttered about with grace and efficiency, her service nothing short of spellbinding. She was the human embodiment of Miniso's eclectic charm, a beacon of helpfulness in a sea of consumer chaos.
However, every tale needs its twist. Enter stage left: the enigmatic 'creeper'. This seemingly lost soul wandered the aisles, leaving her post at the counter as desolate as a ghost town. With the finesse of a square peg in a round hole, she meandered with an air of misplaced authority, leaving customers in a bewildered limbo. Her purpose remained as elusive as a chameleon in a kaleidoscope.
Amidst this mélange of staff, the manager Zoe stood as a paragon of professionalism. With her poised demeanor and dark, straight hair, she was a lighthouse in the foggy night of retail uncertainty. Alongside the tattooed fairy, Zoe was a testament to the heights Miniso could soar when piloted by capable hands.
In conclusion, Miniso Indooroopilly is akin to a box of assorted chocolates - a delightful mix with the occasional baffling choice. The disparity between the staff's competence is as stark as night and day. While the tattooed angel and the stoic Zoe make the journey worthwhile, the wandering creeper might just be the reason to chart a course to a different store next Christmas.
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