I am very unsatisfied with the visit.treated very poorly and will never shop at that store again.
I am very unsatisfied with the visit I had this week to your union gap mall location. The staff was very unprofessional making passive aggressive comments and saying how there is no communication between them and management that only comes in once a week.They had items out on sales floor that weren't in their system and I couldn't purchase after endless waiting for them to figure out what was wrong just to come back and tell me I could not buy this toy for my son. Then when I had to ask myself if I could just get a discount for the inconvenience on another item I would purchase that was 5.99 they made me wait even longer to go ask their manager who still hadn't came out to speak with us just to say no they could not do that, all they could do is put that toy on hold until it was ready to sell.during all this time we had to wait the girl in front was talking to us without being spoken to about how they just opened up so it's not like they are going to have everything available when they've had this location open for months now. The actual manager finally came out after I had to ask to speak with her and went to tell me they have no way to make it up to customers for these sort of inconveniences and they couldn't do anything about it . I feel like this is truly not a good atmosphere to shop in even their air conditioning was broken and was very hot inside waiting for them to figure things out I left dizzy and upset along with my kids because I put everything I was going to buy along with the other thing they refused to sell me back. The girl who was first helped was sweating and had no clue what to do the other Hispanic women with very nice makeup seemed to know everything and nothing at the same time. There should definitely be more professionalism in this store especially having over 10 workers in store and not a single one able to help in these kinds of situations that was out of my control.