Customer service is not a priority
I bought 2 Powerpuff Girls plushies on the website because they don't stock them in most of the stores. I got 2 pillows instead. Been trying to contact them since 2nd of May trying to exchange or return the pillows. I've received an answer on the 12th May that they could exchange or return the items. I've answered back saying I would like to return the pillows and I've been waiting for a response since then. Calling the number it's no use because it's just a record message. Been to 2 stores and no one could help me. At this point, I've gave up and put the pillows on Vinted to try and sell them. Never using the website ever again. They're customer service is awful and not a priority, clearly.