I never received my package and customer service does nothing
I never received my package. I got in contact with USPS and they told me that the tracking number I had received from them belonged to a trailer, so not just my specific package. My package could be lost or it was never sent (it was perhaps never put in the trailer). I contacted their customer service and got the usual copy-paste reply (no help at all). I last heard from them a week ago and I was told they would escalate my inquiry to another team. I haven't heard anything since then. It's been a month since I paid for the jewelry and I still haven't received the package or a refund and I doubt I ever will. Disappointing! Edit: Customer service replied today (12/29/2023) with the same repetitive nonsense, asking for unrelated personal information and asking about things already discussed in previous emails. They also stated that they can't do anything about the missing package because it's "outside of their jurisdiction". This is not true, only the sender can request a refund from USPS. I'm assuming they were hoping to keep my money and get a refund from USPS, too. Edit 2: They got back to me again on 2023-12-31 and offered to resend my order if I paid 18 dollars in shipping. I declined as I don't trust that they will re-send my order (I haven't seen proof that they sent my order to begin with). They then offered to resend my order for free. I stopped responding as I don't trust this company any more, I'm just going to get a refund through my credit card company instead.