Good Things Come To Those Who Wait
I ordered my helmet back in February 2021. I knew fully well I'd have to wait considerably for my order to be completed (page estimates 3-4 months due to order-volume). However, I did not expect such a long time and so many unexpected delays. I would have requested for a refund a long time ago in the waiting process if it weren't for the responsiveness of the customer-support team, who, in most cases, responded within a day or two. It wasn't without its faults though, as when I had completed the rest of my payment I lost all contact with the support team for several days due to an unknown investigation. But they got back to me in the end. Overall, their customer-support is very responsive compared to the small scale of the team handling the orders. Getting the helmet shipped out proved to be the most difficult thing, as I had to pay for express shipping to be able to have the item reach its destination; which was sent via FedEx. The tracking was bothersome, as you could see the delivery going back and forth between locations and sometimes even not being updated in its status for days. The helmet reached its destination few days before Christmas (making the order process a total of 10 months) and was in overall good condition, the mechanism works great. There's a tiny dent-like spot on the chin though, don't know if its from the construction process or if it's from its travels, but it's not that visible. There also was a slightly chipped painting on the back of the helmet where the removable attachment of the helmet connects with the main mask, a tiny spot, nothing big. Other than that, the helmet came unscathed. Overall, while the transaction could've been a lot smoother, Joetoys delivered the item in good condition. I would give them an extra star if their customer-support team was larger; to be able to answer at all times or if they provided more shipping services other than FedEx. Customers do not have to worry when making their order but due to the amount that's being invested, they have to be well informed by supplier. 3/5 stars