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Mike

美国

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GoKarts USA®

They don't have it IN STOCK!!!

Ordered part (which website said was in stock) on 10/25/21. Same day received (3) emails saying "in progress", "special order parts" and "Ready to Ship". On 10/26/21, I get a call saying item backorder with ETA of 11/22/21. Received email confirming 11/22/21. 11/22/21 came & went no communication. Over 1 month silent - no communication. Sent website help request for order status after Christmas & no reply. Called Monday 1/3/22 and spoke to man. He said still no part (remember website said in stock) and decided to tell me that I should more understanding and privileged that they are providing this special part. He then proceeded to cancel my order. It never said it was a special part on website when I ordered it - only after when I received update email. POOR customer service using bait & switch tactics. You better teach your employees some basic customer service skills. Don't trust this company - go elsewhere!!!

2022-01-06