Terrible Customer Service
This company is not interested in customer service. I paid to have my Schwinn IC3 exercise bike fixed because of a noise in the crankshaft. When the technician was done, the pedals were slipping, and there is a new noise coming from the tension knob at the front of the bike. The company said I contacted them after the 30 day warranty period So they would not send the technician out again. First, why is there only a 30 day warranty period? Second, even though I was a few weeks late, the company should have made good on the promised service, namely, fixing a problem without creating new problems. So it is obvious, they do not want to be accountable for problems they create.