Contradictory information about product availability.
I bought a S&W 442 revolver online, after searching the Scheels website for items available for pickup that day. After purchasing, I noticed my order status was "Pending shipping". Hmm. That was Thursday. Today, Monday, I messaged customer service to ask when I could pick up my revolver. I was told it had not yet been shipped to the store. When I asked why it wasn't in stock when the search feature told me it was in stock for pickup that day, I was told that I should have seen a notice stating that on both the product and checkout screen. When I asked which contradictory statement I should believe I did not receive an answer. As of this writing I am waiting to hear back if they will allow me to cancel the order, or if I continue to wait. Either way, no more Scheels trips for me, local shops only.