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PATRICK THORSTEN

美国

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Joetoys

Almost a year later and I still have not received my helmet…

I ordered an iron man helmet from here on February of 2021. It is currently January of 22 and I STILL have not received my helmet. I have been asking for updates every other month since June of 21 and while I get responses back they are less that forthcoming about what’s taking it so long to arrive. The best I ever got was that the paint was having problems mixing and having adhesion. It’s supposedly on its way from china but I got that notification at the beginning of December and it’s still not here. The last response from their representative I got was “be patient” when it’s been JUST ABOUT A WHOLE YEAR since I ordered. I have been trying to be understanding with the supply issues and such around the world but I was expecting this helmet before September to use in my wedding and I’m still out here without a helmet. On top of that they have not offered anything in terms of trying to make this extreme time delay better. I would expect maybe a discount or something free from the company or hell even just a refund but no such offers have been made. It’s been a ridiculous process and I’m hoping I receive my helmet in the mail before the actual 1 year anniversary of when I ordered the helmet but as it stands 11 months is still crazy.

2022-01-11已认证