Wish I had read Facebook reviews before…
Wish I had read Facebook reviews before ordering! I received an email that my order had shipped on 1/11. It is 1/18 and USPS is still "Awaiting Item" which means they created a shipping label but didn't actually ship the product. I received only one automated response to multiple attempts to contact customer service. There is no option to cancel orders either (it's the first communication you receive from the company). Dozens of other customers report the same experience in the past 3 months.