Be warned - Never Again
10/5/22 update: 18 BUSINESS DAYS after I ordered (order WBHRUS2994, there you go Homrain, it’s under Lori R., this is my husbands account, but you always reply with “need order number to help” uh huh, there you go). Order was placed on 9/10, arrived 10/5. I paid $17.99 in shipping with the intent to receive for a 9/2; event. The shipping timeline says 6-10 business days. Yeah right. I will say it again, if you order from this Chinese company (yes,it comes from China so it takes a significant amount of time), you will not get it on time even if you pay for “expedited shipping”. Don’t fall for these reviews - the negative ones are telling you the truth. So tonight, the dress is in my mailbox from a return shipping address in Ohio. That’s laughable. So now I have requested a refund since their website offers “easy returns with 14 days” but they have to “approve the refund first”. My poor teen. I yelled at her tonight saying I should have trusted my gut and never ordered from an unknown company. So anyone I can help, do not do business with Homrain. The product, let’s talk about that next. Oh my GOSH. IT IS SHODDY. the dress was $155. It is so cheap looking it’s embarrassing that I even made this mistake - for that price I could have found one at Lulu’s or heck even Dillards or Macys. This dress looks like a Halloween costume. The feathers are hilarious- I seriously cannot believe how duped I was. I’m disputing the charge because until today it had not come in. Now I am asking for a refund. I’ll keep y’all posted if I ever get it. Regardless, if I stop even one person and that person another and on and on to not buy from Homrain, this typing and follow up gives me satisfaction. They are seriously a poorly run business. I can’t give zero stars or I would. Be warned and read the reviews that are low score: there’s absolute truth to them. They are highly unresponsive (yet I find it interesting how they have time to follow up on this site to negative reviews - maybe if you employed that same level of urgency to responding to your customers waiting on merchandise, you wouldn’t have to come on here and “defend” yourself). you pay for shipping ($17.99 for 6-10 ‘business days’) they do not send on time (read the reviews people, and order at your own risk, if it’s for an event you need this dress, you’re taking a huge risk it will make it on time. Today is business day 10 and it’s the first email I’ve received since ordering stating an order is on its way but it isn’t. The USPS link doesn’t even allow you to track, they haven’t even created the label, it’s another ploy. But they will immediately charge (not hold or authorize but charge) your payment method, even without merchandise. When you attempt to contact for resolution, you might get one reply, but they went radio silent after one “your order is not processed yet”. I think the company is in China (the only reply I received had mandarin - seriously, I’m happy to upload screenshots if this site allowed me to) so be warned again with all that implies about shipping timelines and customer service. And no, I’m not a dude, used my husbands login - I don’t trust that Homrain will not charge my card or given their reputation, do some other nefarious thing. First and last time using Homrain. 9/23: well well well, look who immediately replied when they received an honest and negative review. Oh don’t worry, I’ll leave order number once I have the product in hand. Your macro/canned response of putting the accountability back on the customer when they choose not to leave an order is your pattern. But what’s most interesting is how fast y’all reply - you must have a team dedicated to negative reply monitoring. Again, act with the same urgency to reply to your customers inquiries and we wouldn’t be here. Sorry Homrain. Your reply is too predictable.