Don’t try to time the markets with these plodders!
Having taken a year to get my beneficiary clause details correct, I started trying to put more money into my Lucya Cardif policy three weeks ago, having topped up my other three assurance vie policies on the providers own platforms without a hitch. The option to use the Cardif platform is sadly not available, you are forced to go through Lucya. I was denied the option to make the payment online, and instead had to print out, fill in by hand, then send back a longwinded form giving mostly information I had already provided in the past. Yesterday they sent me an email saying they had finally passed my request to Cardif, who would take a minimum of two weeks, but up to two months, to process my request. As I’m investing in equities, these kind of delays are ridiculous and unacceptable. Particularly as all of the policies where I can deal with the supplier direct do not have these delays. To add insult to injury, each slow reply from Lucya carries the footer “reply back within two weeks or we will close your case” Not impressed. Update - two days ago they came back to me, saying I had to complete yet another form (first time they’d mentioned this one) to attestify that my money is my own. Strange that they didn't ask my husband the same thing when he made the same investment many weeks ago…Liberté, EGALITÉ, fraternaté….? Or not.