FRAUDULANT!!!
I attempted to check in for a reservation made Dec. 18 and the hotel attendant tried the Hotelwiz 3rd party card number 3 times and it declined. I called the customer service number and the first time I called I was hung up, then the second time was told that the "hotels department" is not working and I will have to pay for the room again and call back tomorrow for a refund. I requested to talk to a manager 3 times and was on hold for over 40 minutes before finally hanging up. Rediculous! I already paid for the room through Hotelwiz.com and now I have to pay again before I know a refund is being made! Terrible customer service! How in the world does a hotel booking service not have the "hotels department" working 24 hours when people check into hotels 24 hrs a day and run into problems?!?! And now it is January 25th and I am still fighting them for a refund!